Synthesia removed Canva Austria GmbH (formerly named Kaleido AI GmbH) from its subprocessors page, including its stated role in temporarily storing and preprocessing video to create custom avatars. Customers reviewing data-processing providers will no longer see that provider listed for this purpose.
Machine-written from the diff below (Sol; type: terms change). Check the diff before relying on it.
What changed
Struck in red is what Synthesia removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
Removed#1
Before: …STUDIO. No persistent storage is utilised. 2. Name: Canva Austria GmbH (formerly named Kaleido AI GmbH) Address: Ungargasse 37/BT1/3.3, 1030 Wien, Austria Contact person’s name, position and contact details: Michal…
After: …STUDIO. No persistent storage is utilised. 2. Name: removed Contact person’s name, position and contact details: Michal…
Removed#2
Before: …Austria Contact person’s name, position and contact details: Michal Dzujka, Customer Success Manager, michal@kaleido.ai Description of processing (including a clear delimitation of…
After: …Austria Contact person’s name, position and contact details: removed Description of processing (including a clear delimitation of…
Removed#3
Before: …responsibilities in case several sub-processors are authorised): Video processing to prepare a custom avatar. Video data of a person is transmitted and stored for a time-limited period for the purpose of pre-processing video to create a custom avatar for the service. 3. Name: Runway AI, Inc. Address: 18 West 18th…
After: …responsibilities in case several sub-processors are authorised): Video removed Name: Runway AI, Inc. Address: 18 West 18th…
Changed#4
Before: …processing: Video generation based on an image prompt 4. Name: Features & Labels, Inc. Address: 6020 Adeline…
After: …processing: Video generation based on an image prompt 3. Name: Features & Labels, Inc. Address: 6020 Adeline…
Changed#5
Before: …and video inputs via hosted generative AI models. 5. Name: AssemblyAI, Inc. Address: 2261 Market Street, #4577,…
After: …and video inputs via hosted generative AI models. 4. Name: AssemblyAI, Inc. Address: 2261 Market Street, #4577,…
Before: …voice-based, text-based, and other interactions for interactive videos. 7. Name: ai-coustics GmbH Address: Rosenthaler Str. 38/4, 10178…
After: …voice-based, text-based, and other interactions for interactive videos. 6. Name: ai-coustics GmbH Address: Rosenthaler Str. 38/4, 10178…
Changed#8
Before: …of the audio submissions for the quality improvement. 8. Name: BFL GmbH Address: Bertoldstrasse 48, 79098 Freiburg…
After: …of the audio submissions for the quality improvement. 7. Name: BFL GmbH Address: Bertoldstrasse 48, 79098 Freiburg…
Changed#9
Before: …and video inputs via hosted generative AI models. 9. Name: BytePlus Pte. Ltd. Address: 1 Raffles Quay,…
After: …and video inputs via hosted generative AI models. 8. Name: BytePlus Pte. Ltd. Address: 1 Raffles Quay,…
Compared with the previous archived version (#2751 to #6941). Text is normalized before comparing: dates, counters and tokens show as ‹date›, ‹count›, ‹tok›, and noise-only edits are hidden. Rewindex shows changed passages with a few words of context, not a copy of the page. View the live page (opens in new tab).
Archive proof
Rewindex commits each page capture it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.
Synthesia removed the “AI Video Assistant” link from navigation and revised its free-video marketing copy from typing text to entering a prompt and context, dropping the “No signup” claim. No subprocessor changes are shown; the edits are navigation and marketing wording only.
Synthesia’s Subprocessors page changed a navigation case-study headline from “How Heineken embraces video transformation” to “How the world's oldest pharma accelerates with AI video.” Only marketing wording changed; no subprocessor or legal-term changes are shown.
Saturday, October 24
1 page change
Content changed
Page change
Subprocessorschangedthis change
Synthesia removed Canva Austria GmbH (formerly named Kaleido AI GmbH) from its subprocessors page, including its stated role in temporarily storing and preprocessing video to create custom avatars. Customers reviewing data-processing providers will no longer see that provider listed for this purpose.
Cite this
Subprocessors (legal) page changed on Synthesia’s Subprocessors (legal) page, changed 2026-10-24 08:45 UTC (change 1 of 3).