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Synthesia: Support Service Unavailable

No impact listedStatus: resolvedStarted Resolved (3.3 h)2 updatesstspg.io (opens in new tab)

Affected components: Editor

Timeline of updates

  1. investigating

    We're currently experiencing a service disruption with our support platform, resulting in live chat messages failing to send and support team messages failing to reach users. We'll provide additional updates as soon as we have more information.

  2. resolved

    Customer support service is back to normal, but minor delays in responses are expected until the backlog is cleared. Appreciate your understanding.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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