# Synthesia: Support Service Unavailable

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-06-01 09:59 UTC · Resolved: 2026-06-01 13:14 UTC · Duration: 3.3 h
- Updates: 2 · Affected components: Editor
- [Vendor status page: https://stspg.io/76wt0scj6hvn](https://stspg.io/76wt0scj6hvn)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)

## Timeline of updates

- **investigating** 2026-06-01 09:59 UTC: We're currently experiencing a service disruption with our support platform, resulting in live chat messages failing to send and support team messages failing to reach users. We'll provide additional updates as soon as we have more information.
- **resolved** 2026-06-01 13:14 UTC: Customer support service is back to normal, but minor delays in responses are expected until the backlog is cleared. Appreciate your understanding.


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Canonical: https://rewindex.com/company/synthesia/incidents/gtbjg0l7ncsq · Markdown: https://rewindex.com/company/synthesia/incidents/gtbjg0l7ncsq.md · JSON: https://rewindex.com/api/v1/companies/synthesia/incidents/gtbjg0l7ncsq · Generated 2026-10-19T23:17:50.533Z