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ChangesSynthesiaSynthesia Loading Issues

Synthesia: Major incident: Synthesia Loading Issues

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Synthesia removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Synthesia Loading Issues
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-07-13 15:56 UTC
AddedResolved time#5
Before: not present
After: 2026-07-13 16:42 UTC
AddedAffected components#6
Before: not present
After: Editor, Public API, Video generation, Video Sharing
AddedUpdateinvestigating#7
Before: not present
After: We're currently aware of an issue affecting Synthesia loading after login. Our engineering team are investigating now and we will provide updates as soon as we have more information.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved. Thank you for your patience!

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Monday, July 13

1 incident change

All Synthesia changesSynthesia profileMarkdownJSON