# Synthesia: Major incident: Synthesia Loading Issues

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-07-13 15:56 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/7gfnwtxjv1fr](https://stspg.io/7gfnwtxjv1fr)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)
- Versions: before (none: first archived) → after incident\_version:723/6ybq5lbqwj37@f16634cbf1f7
- Change 1 of 1 for this incident

Incident page (full timeline): [Synthesia Loading Issues](https://rewindex.com/company/synthesia/incidents/6ybq5lbqwj37.md)
## What changed

**1. Added: Title**

```diff
+ Synthesia Loading Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-13 15:56 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-13 16:42 UTC
```

**6. Added: Affected components**

```diff
+ Editor, Public API, Video generation, Video Sharing
```

**7. Added: Update** (investigating) · 2026-07-13 15:56 UTC

```diff
+ We're currently aware of an issue affecting Synthesia loading after login. Our engineering team are investigating now and we will provide updates as soon as we have more information.
```

**8. Added: Update** (monitoring) · 2026-07-13 16:22 UTC

```diff
+ A fix has been implemented and we are monitoring results.
```

**9. Added: Update** (resolved) · 2026-07-13 16:42 UTC

```diff
+ This incident has been resolved. Thank you for your patience!
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-13 15:56 UTC | Major incident: Synthesia Loading Issues (this change) | major |

All Synthesia changes: [timeline](https://rewindex.com/company/synthesia/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i46673963d8852d · Markdown: https://rewindex.com/change/i46673963d8852d.md · JSON: https://rewindex.com/api/v1/changes/i46673963d8852d · Generated 2026-10-19T22:05:45.452Z