Companies/Synthesia/Incidents

Synthesia: Synthesia Loading Issues

Affected components: Public APIVideo generationEditorVideo Sharing

Timeline of updates

1. investigating2026-04-16 10:54 UTC

   We're currently aware of an issue where the platform is inaccessible. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. investigating2026-04-16 10:58 UTC

   We are continuing to investigate this issue.

3. investigating2026-04-16 11:19 UTC

   We are continuing to investigate this issue.

4. investigating2026-04-16 11:19 UTC

   We are also aware of issues affecting video generation, our API, the share page and embeds being inaccessible. Our engineering teams are working to resolve this and we will provide updates as soon as we have further information.

5. investigating2026-04-16 12:02 UTC

   We can confirm we have resolved the issues with accessing the platform, video generation, our public API and share page. We are aware of an issue impacting accessing the editor and our engineering teams are investigating the root cause. We will continue to provide updates as we receive more information.

6. resolved2026-04-16 12:39 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• Apr 16Major incident: Synthesia Loading Issues

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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