# Synthesia: Synthesia Loading Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-16 10:54 UTC · Resolved: 2026-04-16 12:39 UTC · Duration: 1.8 h
- Updates: 6 · Affected components: Public API, Video generation, Editor, Video Sharing
- [Vendor status page: https://stspg.io/81yh0xvlqnkg](https://stspg.io/81yh0xvlqnkg)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)

## Timeline of updates

- **investigating** 2026-04-16 10:54 UTC: We're currently aware of an issue where the platform is inaccessible. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- **investigating** 2026-04-16 10:58 UTC: We are continuing to investigate this issue.
- **investigating** 2026-04-16 11:19 UTC: We are continuing to investigate this issue.
- **investigating** 2026-04-16 11:19 UTC: We are also aware of issues affecting video generation, our API, the share page and embeds being inaccessible. Our engineering teams are working to resolve this and we will provide updates as soon as we have further information.
- **investigating** 2026-04-16 12:02 UTC: We can confirm we have resolved the issues with accessing the platform, video generation, our public API and share page. We are aware of an issue impacting accessing the editor and our engineering teams are investigating the root cause. We will continue to provide updates as we receive more information.
- **resolved** 2026-04-16 12:39 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-04-16 10:54 UTC: [Major incident: Synthesia Loading Issues](https://rewindex.com/change/i9292f168a58dd6.md)


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Canonical: https://rewindex.com/company/synthesia/incidents/t43c3h327d2w · Markdown: https://rewindex.com/company/synthesia/incidents/t43c3h327d2w.md · JSON: https://rewindex.com/api/v1/companies/synthesia/incidents/t43c3h327d2w · Generated 2026-10-19T21:14:37.613Z