ChangesSynthesiaSynthesia Loading Issues
Synthesia: Major incident: Synthesia Loading Issues
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Synthesia removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Synthesia Loading Issues
Before: not present
After: major
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After: resolved
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After: 2026-04-16 10:54 UTC
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After: 2026-04-16 12:39 UTC
Before: not present
After: Editor, Public API, Video generation, Video Sharing
Before: not present
After: We're currently aware of an issue where the platform is inaccessible. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
Before: not present
After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue.
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After: We are also aware of issues affecting video generation, our API, the share page and embeds being inaccessible. Our engineering teams are working to resolve this and we will provide updates as soon as we have further information.
Before: not present
After: We can confirm we have resolved the issues with accessing the platform, video generation, our public API and share page. We are aware of an issue impacting accessing the editor and our engineering teams are investigating the root cause. We will continue to provide updates as we receive more information.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Thursday, April 16
1 incident change
- MajorMajor incident
Synthesia Loading Issuesthis change