# Synthesia: Major incident: Synthesia Loading Issues

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-04-16 10:54 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/81yh0xvlqnkg](https://stspg.io/81yh0xvlqnkg)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)
- Versions: before (none: first archived) → after incident\_version:723/t43c3h327d2w@29414f980c8d
- Change 1 of 1 for this incident

Incident page (full timeline): [Synthesia Loading Issues](https://rewindex.com/company/synthesia/incidents/t43c3h327d2w.md)
## What changed

**1. Added: Title**

```diff
+ Synthesia Loading Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-16 10:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-16 12:39 UTC
```

**6. Added: Affected components**

```diff
+ Editor, Public API, Video generation, Video Sharing
```

**7. Added: Update** (investigating) · 2026-04-16 10:54 UTC

```diff
+ We're currently aware of an issue where the platform is inaccessible. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
```

**8. Added: Update** (investigating) · 2026-04-16 10:58 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2026-04-16 11:19 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (investigating) · 2026-04-16 11:19 UTC

```diff
+ We are also aware of issues affecting video generation, our API, the share page and embeds being inaccessible. Our engineering teams are working to resolve this and we will provide updates as soon as we have further information.
```

**11. Added: Update** (investigating) · 2026-04-16 12:02 UTC

```diff
+ We can confirm we have resolved the issues with accessing the platform, video generation, our public API and share page. We are aware of an issue impacting accessing the editor and our engineering teams are investigating the root cause. We will continue to provide updates as we receive more information.
```

**12. Added: Update** (resolved) · 2026-04-16 12:39 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-16 10:54 UTC | Major incident: Synthesia Loading Issues (this change) | major |

All Synthesia changes: [timeline](https://rewindex.com/company/synthesia/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9292f168a58dd6 · Markdown: https://rewindex.com/change/i9292f168a58dd6.md · JSON: https://rewindex.com/api/v1/changes/i9292f168a58dd6 · Generated 2026-10-19T22:05:59.000Z