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CompaniesTwilioMonthly reportsSeptember 2023

Twilio in September 2023: incidents, uptime and changes

137incidents posted
1labelled major or critical
99.16%free of major/critical
9.37%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 6 h 1 min, incident time 27.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 115 · No impact listed 21

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
SIP Domain List Data Cannot be Retrieved in the ConsoleMajor6.0 hresolved09-20

Other incidents 136

IncidentImpactStartedDurationStatusDay
Twilio Identity Match to Canada API ErrorsMinor9.5 hresolved09-01
SMS Delivery Delay and Failure to SCO Mobile PakistanMinor4.7 hresolved09-01
SMS Delivery delays for a Subset of Small Networks in the US for a Subset of Short CodesMinor8.1 hresolved09-01
Programmable Voice Self-service CPS Billing Failed AttemptsMinor2.3 hresolved09-01
SMS Delivery Delays and Failures to Movicel Network in AngolaMinor4 dresolved09-02
SMS Delivery Delays to Digitel in VenezuelaMinor5.3 hresolved09-02
Alerted Banner: Minimal Customer ImpactNo impact listed59 minresolved09-04
SMS Delivery Delays to Claro Network in BrazilMinor4.7 hresolved09-04
SMS Delivery Delay to XL Axiata Network in IndonesiaMinor2.8 hresolved09-05
SMS Delivery Delays To Orange Network In CameroonMinor41 hresolved09-05
SSL Link Redirection LatencyNo impact listed17 minresolved09-05
MMS Delivery Delays to T-Mobile in the US From a Subset of Long CodesMinor14 hresolved09-05
Elevated Number of 5XX Errors on the Creation and Validation of VerificationsNo impact listed0 minresolved09-05
Unauthorized Sessions Will Encounter an Endless SpinnerMinor1.8 hresolved09-05
SMS Delivery Delays to Bakcell Network in AzerbaijanMinor4.2 hresolved09-06
Receiving Partial Data From Voice Insights Call summary API and Event StreamMinor4.7 hresolved09-06
SMS Delivery Delays to Bangalink Network in BangladeshMinor2.5 hresolved09-06
SMS Delivery Delays to MTS network in BelarusMinor4.9 hresolved09-06
SMS Delivery Delays To Orange Network In CameroonMinor4.5 hresolved09-07
SMS Delivery Failure to Altan Redes Network in MexicoMinor8.7 hresolved09-07
Call Failures to China Phone NumbersMinor11 hresolved09-07
Voice Recording mp3 Downloads Are Returning Incomplete FilesMinor1.1 hresolved09-07
SMS Delivery Delays From and To a subset of Twilio Czech Republic Phone NumbersMinor2.4 hresolved09-08
Address Creation IssueMinor5.0 hresolved09-08
Call Failures to China Phone NumbersMinor3 dresolved09-08
Super SIM Connectivity Issues DetectedMinor11 hresolved09-08
Loop in Notifications for US Landline Porting and US Toll Free PortingMinor7.8 hresolved09-08
SMS Delivery Delays to Surf Telecom and American Net in Brazil From Registered Sender IDs and Short CodesMinor7.6 hresolved09-08
Error Affecting Creating of LOA Inside Console.Minor1.3 hresolved09-08
SMS Delivery Failures From Registered Sender IDs in MexicoMinor2.7 hresolved09-08
SMS Delivery Delays to Entel PCS in BoliviaMinor13 hresolved09-10
On Call Engineers are InvestigatingNo impact listed29 minresolved09-11
Potential Issue with Phone Number PortingMinor11 hresolved09-11
SMS Delivery Delays To MTN Network in GhanaMinor2.9 hresolved09-11
Missing X-Twilio-Signature on Status CallbacksMinor25 hresolved09-11
Issue with Multiple Products Twilio productsNo impact listed0 minresolved09-11
Active Phone Numbers Page Fails to Load in IE1 and AU1 RegionsMinor1.9 hresolved09-11
Console Pages and API Keys Fail to Load for Some UsersMinor3.8 hresolved09-11
SMS Delivery Delay To Golan Telekom Network In IsraelMinor8.6 hresolved09-12
US Toll-Free Numbers Not Available For PurchaseMinor35 hresolved09-12
Stuck Executions in Studio for Some UsersMinor1.0 hresolved09-12
SMS Delivery Delays To Malitel & Telecel Networks in MaliMinor44 hresolved09-12
Duplicate Messages Delivered to Some UsersMinor6 minresolved09-12
Outbound Calls to France Numbers are Failing with the Auto AnnouncementMinor4.4 hresolved09-13
Our Engineers are Investigating an Issue with Degradation of Service From WhatsApp Resulting in Messaging DelaysMinor7.0 hresolved09-13
SMS Delivery Report Delays to Multiple Networks in the US for a subset of ShortCodesNo impact listed7 minresolved09-13
On Call Engineers are Investigating an issueNo impact listed46 minresolved09-14
On Call Engineers are Investigating an issueNo impact listed18 minresolved09-14
SMS Delivery Delays to AWCC Network In AfghanistanMinor2.7 hresolved09-14
SMS Delivery Report Delays to Telefonica Network in VenezuelaMinor8.3 hresolved09-14
SMS Delivery Delays to Globe Network in PhilippinesMinor8.7 hresolved09-15
SMS Delivery Receipt Delay to Ditto Network in Philippines over International Pre-Registered Sender IDMinor7.1 hresolved09-15
Subset of Users are Unable to Access Port&Host Section in ConsoleMinor1.3 hresolved09-15
SMS Delivery Delays To Multiple Networks In Multiple CountriesMinor2.5 hresolved09-15
Failures To Access API GET List For Account AvailablePhoneNumber TollFreeMinor7.5 hresolved09-15
SMS Delivery Report Delays to CTBC Network in BrazilMinor3 dresolved09-15
Studio Messaging Scheduler Service 500 ErrorsNo impact listed25 minresolved09-15
SMS Delivery Delays to MTN Network in SudanMinor19 hresolved09-17
SMS Delivery Delays to Digitel in VenezuelaMinor6.5 hresolved09-17
Twilio Functions 500 ErrorsNo impact listed39 minresolved09-18
SMS Delivery Delays to Nuevatel Network in BoliviaMinor4.9 hresolved09-18
Issues When Adding Credit Card in ConsoleMinor6.1 hresolved09-18
Delays on Port Number NotificationsMinor3.4 hresolved09-18
500 Errors When Using multiple Twilio ProductsMinor2.1 hresolved09-18
Issue With Voice RecordingNo impact listed54 minresolved09-18
500 Errors With Rooms VideoNo impact listed49 minresolved09-18
Issues With StudioNo impact listed45 minresolved09-18
Errors When Creating BundlesMinor48 minresolved09-18
Callback Failures in Twilio US Phone NumbersMinor1.7 hresolved09-18
SMS Delivery Delays to Bangalink Network in BangladeshMinor14 hresolved09-18
500 Errors When Using Multiple Twilio ProductsMinor8.3 hresolved09-18
Callback Failures in Twilio US Phone NumbersMinor8.2 hresolved09-18
SMS Delivery Delays to Moov Network in GabonMinor37 hresolved09-19
SMS Delivery Delays to Rogers and Telus Networks in CanadaMinor8.7 hresolved09-19
On Call Engineers are Monitoring an issue with LookupMinor52 minresolved09-19
SMS Delivery Delays to Orange Network in Burkina FasoMinor4.7 hresolved09-19
SMS Delivery Delays to Tele2 Network in KazakhstanMinor5.1 hresolved09-20
Issues With Toll-free Verification Status Change Webhooks in Event StreamsMinor2.7 hresolved09-20
500 Errors in the Console After Completing Payments SuccessfullyMinor46 hresolved09-20
SMS Delivery Delays to Movilnet Network in VenezuelaMinor4.0 hresolved09-20
SMS Delivery Delays to US Cellular Corp Network in US over a Subset of ShortcodesMinor56 minresolved09-21
Potential Issue With One of the Internal ServicesMinor1.9 hresolved09-21
SMS Delivery Delays and Failures to TNM Network in MalawiMinor8.6 hresolved09-21
Incorrect WaitUrlMethod Parameter in Flex and TaskRouterMinor2.3 hresolved09-21
Conversations API IssuesNo impact listed0 minresolved09-21
Delayed Emails in Regards to VerifyMinor1.7 hresolved09-21
SMS Delivery Report Failure To Zong Network In PakistanMinor5.8 hresolved09-21
SMS Delivery Receipt Delays to New Zealand From Short Code Sender IDsMinor3.5 hresolved09-22
SMS Delivery Receipt Delays To Globe Network in PhilippinesMinor4.8 hresolved09-22
Possible Connectivity Issue on Super SIMMinor11 hresolved09-22
Requests Failed Due to a Downstream Latency Issues in FlexMinor31 minresolved09-22
SMS Delivery Failures to Zong Network in PakistanMinor8.2 hresolved09-22
SMS Delivery Receipt Delay to Telefonica Network in ColombiaMinor20 hresolved09-23
SMS Delivery Failures to Zain Network in IraqMinor11 hresolved09-23
SMS Delivery Report Failures to Zong Network in PakistanMinor7.9 hresolved09-23
SMS Delivery Delays to Claro Network in BrazilMinor5.8 hresolved09-24
Call Failures to Singapore Phone Numbers From Twilio International Phone NumbersMinor2.7 hresolved09-25
SMS Delivery Delays to CTBC Cellular SA Network in BrazilMinor4.7 hresolved09-25
SMS Delivery Delays to IUSA Cell Network in MexicoMinor2.9 hresolved09-25
Automated Alert: No Customer ImpactNo impact listed23 minresolved09-26
Console Sub-accounts Navigation Redirects Back to DashboardMinor1.2 hresolved09-26
SMS Delivery Delays and Failures to SMS to K-Telecom Network in RussiaMinor23 hresolved09-26
Delays in the Availability of Conference Insights Summary RecordsMinor2.1 hresolved09-26
Automated Alert: No Customer ImpactNo impact listed18 minresolved09-26
Failures Onboarding of New Integrations During Dialogflow CX One-Click Integration From Dialogflow CX ConsoleMinor1.6 hresolved09-26
Message Status Update Failures Affecting MMS Messages for a Subset of CustomersMinor24 dresolved09-26
Malformed Conversations APNS Notification PayloadsMinor2 dresolved09-27
SMS Delivery Delays to CTBC Celular Network in BrazilMinor5.7 hresolved09-27
Issue with Shortened Link Callback EventsMinor58 minresolved09-27
SMS Delivery Delay To Zain Network In Iraq.Minor4.0 hresolved09-28
SMS Delivery Delays to Vodafone Network in GhanaMinor4.8 hresolved09-28
SMS Delivery Delays to CTBC Celular Network in BrazilMinor14 dresolved09-28
Voice Suspension Banner in the Console in Active AccountsMinor1.5 hresolved09-28
Service Disruption in all Twilio API-s (Conversations API, Programmable Chat, Voice) in the IE1 RegionNo impact listed17 minresolved09-28
SMS Delivery Delays to Djezzy Network in AlgeriaMinor4.6 hresolved09-28
SMS/MMS Delivery Failures to Verizon and AT&T Networks in the USMinor3.4 hresolved09-28
Service Disruption in Twilio API-s in the IE1 Region, in IrelandNo impact listed0 minresolved09-28
Elastic Sip Trunking Termination Configuration View ErrorsMinor1.4 hresolved09-28
SMS Delivery Failures to Smart Network in PhilippinesMinor2.1 hresolved09-29
SMS Delivery Delays to T-Mobile Network in NetherlandsMinor2.7 hresolved09-29
Certain Subset of Account Friendlynames Have Wrongly Encoded Non-ASCII CharactersMinor8.8 hresolved09-29
Account Security Canada API ErrorsMinor3.2 hresolved09-29
SMS Failures to India Airtel NumbersNo impact listed2.2 hresolved09-29
Toll-Free Verification Returning 500s ErrorsNo impact listed17 minresolved09-29
SMS Delivery Delays to IUSACell/UneFon Network in MexicoMinor4.7 hresolved09-29
SMS Delivery Report Delays to US Mobile Network Carriers From a Subset of Short-CodesMinor7.4 hresolved09-29
SMS Delivery Delays to T-Mobile Network in the USMinor3.0 hresolved09-29
A2P Reports DelaysMinor45 hresolved09-29
SMS Delivery Failures to Karabakh Telecom Network in ArmeniaMinor13 dresolved09-29
SMS Delivery Delays to Vodafone Network in ItalyMinor4.3 hresolved09-29
SMS Delivery Delays to Airtel Network in IndiaMinor4.4 hresolved09-29
SMS Delivery Delay To Claro Network In BrazilMinor7.7 hresolved09-29
WhatsApp Inbound Message DelayNo impact listed0 minresolved09-30
SMS Delivery Delays to Maurital Network in MauritaniaMinor15 hresolved09-30
SMS Delivery Delays to Telenor Network in PakistanMinor4.0 hresolved09-30
SMS Delivery Delays to Airtel Network in GhanaMinor9.8 hresolved09-30

Maintenance 94

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Twilio posted 137 status incidents in September 2023 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in September 2023
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2023/09

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