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CompaniesTwilioMonthly reportsAugust 2023

Twilio in August 2023: incidents, uptime and changes

137incidents posted
1labelled major or critical
99.78%free of major/critical
16.59%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 36 min, incident time 25.9 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 119 · No impact listed 17

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
WhatsApp Business API Major DisruptionsMajor1.6 hresolved08-04

Other incidents 136

IncidentImpactStartedDurationStatusDay
SMS Delivery Delays to Mobilis Network in AlgeriaMinor40 hresolved08-01
Issue with Pricing Page on Twilio WebsiteMinor7.3 hresolved08-01
SMS Delivery Delays to Claro in Puerto RicoMinor13 hresolved08-01
Super SIM <> KORE Linked Accounts Are Requesting Account LinkingMinor26 hresolved08-01
SMS Delivery Delays to MTN Network in SudanMinor4.8 hresolved08-02
Automated Alert: No Customer ImpactNo impact listed7 minresolved08-02
WhatsApp Delivery DelaysNo impact listed0 minresolved08-02
SMS Delivery Delays to Vietnamobile in VietnamMinor16 hresolved08-03
Unable to Release Hosted SMS NumbersMinor1.3 hresolved08-03
SMS Delivery Delays to Vala Network in KosovoMinor8.4 hresolved08-03
SMS Delivery Failures to Touch Network in LebanonMinor2 dresolved08-03
WhatsApp Senders Unable to Send or Receive MessagesMinor5.0 hresolved08-03
On Call Engineers are Investigating an issue with SMS Delivery Delays To Subset of Twilio Short Code In MexicoNo impact listed7 minresolved08-03
SMS Delivery Delays to the Orange Network in the Democratic Republic of the CongoMinor11 hresolved08-04
Delays and Failures Provisioning 10DLCs With US CarriersMinor3.5 hresolved08-04
Intermittent API Lookup Service Timeouts to Multiple CountriesMinor3.5 hresolved08-04
SMS Delivery Delays to NUR Telecom Network in KyrgyzstanMinor8.4 hresolved08-04
MMS Delivery Delays to AT&T Network in the USMinor5.7 hresolved08-04
SMS Delivery Delays to Brazil From Registered Sender IDs and Short-codesMinor8.4 hresolved08-04
SMS Delivery Delays to Ethio Telecom in EthiopiaMinor15 hresolved08-04
SMS Delivery Delay to Ooredoo Network in MyanmarMinor4.8 hresolved08-05
SMS Delivery Delay To Beeline Network In RussiaMinor6.8 hresolved08-05
SMS Delivery Delays to MTN Network in CongoMinor2 dresolved08-06
SMS Delivery Failures Sending to Evatis Network in DjiboutiMinor2 dresolved08-07
Issues With Users Provisioning Trial Phone Numbers in UKMinor1.2 hresolved08-07
A Subset of Customers Experiencing Problems to Comment on Tickets OpenedMinor3 dresolved08-07
A Subset of Customers Experiencing Problems While Connecting to Twilio FlexMinor3.7 hresolved08-08
SMS Delivery Failures to Lycamobile Network in PortugalMinor4.8 hresolved08-08
SMS Delivery Delays to Orange Network In French GuianaMinor39 hresolved08-08
Increased Delays Delivering Flex Data Refresh in Insights HR ReportsMinor11 hresolved08-08
SMS Delivery Delays to Iliad Italia Network In ItalyMinor1.4 hresolved08-08
Intermittent Delivery with Verify In United Arab EmiratesMinor1.4 hresolved08-08
SMS Delivery Delays to Ethio Telecom In EthiopiaMinor4.4 hresolved08-08
SMS Delivery Report Delays to T-Mobile Network in US over Subset of Short CodesMinor9 dresolved08-09
MMS Delivery Delays to T-Mobile Network in the US over a Subset of LongcodesMinor3.5 hresolved08-09
Outbound SMS Delivery Delays to Glo Network in NigeriaMinor33 hresolved08-09
Usage and Billing Report Delays for Programmable Wireless and Super SIMMinor8.6 hresolved08-09
SMS Delivery Delays and Failures to Safaricom In KenyaMinor4.9 hresolved08-09
10DLC brand registrations for Canadian brandsNo impact listed55 minresolved08-09
Our Engineers are Investigating an Issue with Missing Records In AccountsNo impact listed24 minresolved08-09
Issue with A2P Brand Registration not Populating Failure ReasonsMinor4 dresolved08-09
SMS Delivery Delays to XL Axiata and SmartFren Telecom Networks in IndonesiaMinor8.2 hresolved08-10
SMS Delivery Delays and Failures to Smart Network in PhilippinesMinor4.1 hresolved08-10
SMS Delivery Failures to Orange Network in Sierra LeoneMinor13 hresolved08-10
SMS Delivery Delays to Orange Network in EgyptMinor3.2 hresolved08-10
MMS Delivery Delays To AT&T Network In US Via Subset Of ShortcodeMinor29 minresolved08-10
SMS Delivery Delays To Movistar Network In MexicoMinor17 hresolved08-10
SMS Delivery Delays to Beeline Network In KazakhstanMinor4.8 hresolved08-10
Issue With Conversations APIMinor4.3 hresolved08-10
SMS Delivery Report Failures to NUR Telecom in KyrgyzstanMinor2.9 hresolved08-11
On Call Engineers are Investigating an issue With MessagingNo impact listed31 minresolved08-11
SMS Delivery Delays to Digicel Network in Papua New GuineaMinor17 hresolved08-13
Delays and Failures Provisioning 10DLCs With US CarriersMinor2.7 hresolved08-14
SMS Delivery Delays to H3G Network in IndonesiaMinor11 hresolved08-14
Queue Real Stats Page Is Showing Incorrect Info for Longest TasksMinor13 hresolved08-14
Deleting Conversations Latency via SDKMinor43 minresolved08-14
Toll-Free and Long Code MMS Failures and DelaysNo impact listed17 minresolved08-14
SMS Delivery Delays and Failures to Telstra in AustraliaMinor4.8 hresolved08-15
SMS Delivery Delays and Failures To Viva Network In BoliviaMinor4.0 hresolved08-16
SMS Delivery Delays To and From All networks in France Via Domestic LongcodesMinor2.5 hresolved08-17
SMS Delivery Delays to Airtel Network in UgandaMinor8.1 hresolved08-17
API issue with Lookup Identity Match to Telus CanadaMinor1.4 hresolved08-17
SMS Delivery Delays to H3G UKMinor2.1 hresolved08-17
SMS Delivery Delays to Claro BrazilMinor2.4 hresolved08-17
Inbound Call Failures to a Subset of Twilio Spanish Phone NumbersMinor4.3 hresolved08-17
PSTN Outbound Calls in Japan AffectedNo impact listed0 minresolved08-17
WhatsApp Registration and Template Status IssuesMinor6 dresolved08-17
Subset of Israel Mobile Numbers Missing Voice and SMS CapabilitiesMinor3.1 hresolved08-17
On-Call Engineers are Investigating a Potential Issue with A2P APIMinor22 minresolved08-17
Customers Remaining Suspended After Making PaymentsMinor18 hresolved08-17
On Call Engineers are InvestigatingNo impact listed33 minresolved08-18
Twilio Rest API Impacting Multiple ProductsMinor2.5 hresolved08-18
SMS Delivery Delays to and From French NumbersMinor2.9 hresolved08-18
SMS Delivery Delays To and From French NumbersMinor5.3 hresolved08-18
Delays for Adding and Removing Numbers to A2P CampaignsMinor1.8 hresolved08-18
Possible Issues With Flex Invoices From May and JuneMinor2.5 hresolved08-18
SMS Delivery Delays to Glo Network in NigeriaMinor3.9 hresolved08-19
Outbound SMS Delivery Delays To MTN Network In SudanMinor13 hresolved08-19
SMS Delivery Delays to Multiple Networks In BrazilMinor4.9 hresolved08-19
SMS Delivery Delays to Multiple Network's in South AfricaMinor2.7 hresolved08-20
SMS Delivery Delays to and from Cell C Network in South Africa via Domestic LongcodesMinor28 hresolved08-20
Delays and Failures Provisioning 10DLCs with US CarriersMinor7.1 hresolved08-21
SMS Delivery Delays to Bouygues Telecom Network in FranceMinor2.4 hresolved08-21
SMS Delivery Delays to CTBC Network In BrazilMinor5.3 hresolved08-21
Broken Links in Twilio Console When Clicking on a Number in a Messaging Service Sender PoolMinor3.5 hresolved08-21
Page Down A2P Compliance ReportMinor56 minresolved08-21
Super SIM Connection Event DelaysMinor4.7 hresolved08-21
Twilio.com Blogs, Documentation, and CodeExhange are Not AccessibleMinor3.2 hresolved08-21
SIM Usage Reports Amount Billed IncorrectlyMinor19 hresolved08-22
SMS Delivery Delays to CTBC in BrazilMinor3.2 hresolved08-22
SMS Delivery Delays and Failures to and from AT&T in MexicoMinor5.4 hresolved08-22
SMS Delivery Delays To Telkomsel IndonesiaMinor3.0 hresolved08-23
Malformed Multi-Segment Incoming SMS Messages Not LoggedNo impact listed2.4 hresolved08-23
SMS Delivery Delays and Failures to and from Telefonica in MexicoMinor20 hresolved08-23
Lookup Line-Type-Intelligence ErrorsNo impact listed1.1 hresolved08-24
Delays in the Creation and Retrieval of Debug EventsMinor1.1 hresolved08-24
SMS Delivery Delays to Telefonica Network in EcuadorMinor4.6 hresolved08-25
SMS Delivery Delays to Tigo Network In ParaguayMinor9.8 hresolved08-26
Delays for Adding and Removing Numbers to A2P CampaignsNo impact listed54 minresolved08-26
Sms Delivery Delays to Zain Network in IraqMinor16 hresolved08-26
Automated Alert: Minimal Customer ImpactNo impact listed4 minresolved08-26
SMS delivery delays to MTN Network in IranMinor2.8 hresolved08-26
SMS Delivery failures To and From Multiple Networks In BrazilMinor4.7 hresolved08-27
SMS and MMS Delivery Failures To and From Multiple networks in USA & CanadaMinor2.9 hresolved08-27
SMS Delivery Delays to MTN Network in Ivory CoastMinor14 hresolved08-27
SMS Delivery Delays to Claro Network in BrazilMinor6.5 hresolved08-27
SMS Delivery Delays to Vodafone and VEI s.r.l. Network in ItalyMinor11 hresolved08-28
SMS Delivery Delays to Ufone Network in PakistanMinor4.6 hresolved08-28
Delays in the Inclusion and Removal of Numbers From A2P 10DLC CampaignsMinor1.7 hresolved08-28
SMS Logs Not Updating on Twilio ConsoleMinor1.3 hresolved08-28
Invitation signups to Twilio Console FailingMinor1.5 hresolved08-28
SMS Delivery Delay to Digitel C.A Network In VenezuelaMinor11 hresolved08-28
SMS Delivery Delays to Orange Network in CameroonMinor7.6 hresolved08-28
SMS Delivery Delays From Australia Subscribers to a Subset of Twilio Australia Phone NumbersMinor2.7 hresolved08-29
SMS Delivery Delays to Multiple Networks in Mexico via Registered Sender Ids and Long codesMinor4.0 hresolved08-29
SMS Delivery Delays To Orange Network In CameroonMinor18 hresolved08-29
SMS Delivery Failures to MTN Network in NigeriaMinor3.9 hresolved08-29
Hosted Numbers Moving to Action RequiredMinor3.4 hresolved08-29
SMS Delivery Failures to T-Mobile Network in the US for a Subset of Short CodesMinor5.8 hresolved08-29
WhatsApp Messages DelaysNo impact listed0 minresolved08-29
SMS Delivery Delays To US Cellular Corp Network In US Over A Subset Of ShortcodesMinor4.6 hresolved08-29
Voice Recordings Throwing 500 ErrorsNo impact listed0 minresolved08-29
SMS Delivery Delays To Tigo Network in ChadMinor12 hresolved08-30
SMS Delivery Delays and Failures To MobiFone VietnamMinor5.0 hresolved08-30
SMS Delivery Delays To Telenor Network in PakistanMinor4.7 hresolved08-30
Conversations Address Configuration Creation Failing in ProdMinor37 minresolved08-30
Twilio Subaccount Creation AffectedNo impact listed0 minresolved08-30
SMS Delivery Delays to Claro Network In BrazilMinor4.2 hresolved08-30
SMS Delivery Delays To Orange Network In CameroonMinor22 hresolved08-31
SMS Delivery Delays To Jazz Network In PakistanMinor2.9 hresolved08-31
Customers Are Not Able to Configure Voice Recording Encryption & Voice Recording External Storage Settings via ConsoleMinor1.3 hresolved08-31
SMS Delivery Status Notification FailuresMinor1.3 hresolved08-31
SMS Delivery Delays to CTBC Celular Network in BrazilMinor26 hresolved08-31
Active Numbers Page Fails to Fetch when Region IE1 is ActiveMinor8.9 hresolved08-31
Automated Alert: Minimal Customer Impact For Outbound HTTP Failure on Twilio StudioNo impact listed38 minresolved08-31
Failure In Updating Programmable Voice CPS Value Within Twilio ConsoleMinor5.0 hresolved08-31

Maintenance 89

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Cite this

Twilio posted 137 status incidents in August 2023 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in August 2023
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2023/08

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