Stitch change history
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Stitch API calls to Meta for data are interrupted Stitch reported a major outage interrupting API calls to Meta for data, affecting api.stitchdata.com and app.stitchdata.com. It started at 2026-03-23 08:30 UTC and was resolved at 2026-03-23 12:16 UTC, lasting 3 h 45 min. Stitch reported a fix at 08:56 UTC and monitored results before resolution. | Major incident | |
| Major incident: Web App Outage Stitch reported a major outage of app.stitchdata.com starting at 2024-01-24 16:34 UTC and resolved at 2024-01-24 17:40 UTC, lasting 1 h 5 min. The Web App was unresponsive; Stitch reported deploying a solution and confirmed data pipelines were not impacted. | Major incident | |
| Major incident: Web application instability Stitch reported a major availability incident affecting app.stitchdata.com from 2023-09-06 20:37 UTC to 2023-09-06 21:07 UTC, lasting 30 min. The team implemented a workaround, then resolved the root cause and confirmed stable availability; extraction and loading processes were unaffected, and no data was lost. | Major incident | |
| Major incident: User Interface Outage Stitch reported a major outage of app.stitchdata.com that prevented users from logging in or using the interface, starting 2023-05-22 15:49 UTC and resolved at 2023-05-22 17:07 UTC (1 h 17 min). Stitch identified a networking change affecting front-end availability; service was restored by 16:32 UTC and remained stable during monitoring. | Major incident | |
| Major incident: User login issues Stitch reported a major incident preventing users from logging into app.stitchdata.com, starting at 2022-12-01 09:34 UTC and resolved at 2022-12-01 15:54 UTC after 6 h 20 min. Fixes were implemented by 14:30 UTC, with possible lingering issues monitored until resolution. | Major incident | |
| Major incident: User login issue Stitch reported a major login outage affecting app.stitchdata.com from 2022-11-03 17:24 UTC to 2022-11-03 20:10 UTC, lasting 2 h 46 min. The issue was resolved; only web application logins were affected, while all other functions, including extractions and loads, remained operational. | Major incident | |
| Major incident: Degraded service in AWS us-east-1 affecting both extractions and loads Stitch reported major service degradation in AWS us-east-1 affecting extractions and loads, with api.stitchdata.com, app.stitchdata.com and AWS kms-us-east-1 listed as affected components. It started at 2022-06-10 04:01 UTC and lasted 9 h 23 min, resolving at 2022-06-10 13:25 UTC. Stitch reported implementing a fix at 04:26 UTC but did not state a cause. | Major incident | |
| Major incident: Some extraction jobs not starting Some Stitch extraction jobs failed to start at their scheduled time, affecting api.stitchdata.com and app.stitchdata.com. The vendor rated the incident major; it ran from 2022-04-28 14:41 UTC to 2022-04-28 22:12 UTC, lasting 7 h 31 min. A fix was implemented at 18:04 UTC, and the incident was subsequently resolved. | Major incident | |
| Major incident: Extraction and Loading Delays Stitch reported major extraction and loading degradation affecting api.stitchdata.com and app.stitchdata.com, with elevated error rates caused by cloud service provider outages. The incident started at 2021-12-07 15:46 UTC and was resolved at 2021-12-08 01:24 UTC, lasting 9 h 37 min; normal performance and availability were reported at 12-07 19:59 UTC. | Major incident | |
| Major incident: Webhooks errors Stitch’s webhooks receiver API (api.stitchdata.com) experienced elevated error rates with major impact from 2021-11-05 13:58 UTC to 2021-11-05 14:34 UTC, lasting 35 min. Stitch reported identifying the root cause and releasing a fix, then marked the issue resolved. | Major incident | |
| Major incident: App Page Loading and Job Scheduling Stitch reported a major outage affecting api.stitchdata.com and app.stitchdata.com, causing page load failures and job scheduling delays from 2021-10-08 13:13 UTC to 2021-10-08 18:24 UTC, lasting 5 h 10 min. The vendor attributed the issue to a cache repopulation process imposing heavy system load; a fix was implemented and the incident resolved. | Major incident | |
| Critical incident: Data Extraction Delays Stitch reported a critical data extraction processing outage affecting api.stitchdata.com and app.stitchdata.com, starting 2021-08-07 05:09 UTC and lasting 49 min until 2021-08-07 05:58 UTC. Stitch attributed it to an underlying infrastructure provider outage; a fix was implemented and the incident was resolved. | Major incident | |
| Major incident: Google Analytics Extraction Errors Stitch reported a major Google Analytics outage from 2021-07-20 13:32 UTC to 2021-07-20 17:33 UTC (4 h 1 min), blocking new integrations and extractions. A Google API asset returned 404 errors; Stitch released an integration update to mitigate retrieval failures, then confirmed extraction and configuration success rates were normal and stable. | Major incident | |
| Major incident: Web Application Degradation Stitch reported major degradation affecting connection information in its user interface and API, starting 2021-05-03 20:27 UTC and lasting 1 h 10 min. A fix was deployed at 05-03 20:39 UTC; the incident was resolved at 2021-05-03 21:37 UTC after application and API functionality remained stable during monitoring. | Major incident | |
| Major incident: Web Application Degradation Stitch reported a major degradation affecting UI access, extraction scheduling and performance, loading performance, and API availability from 2021-04-28 15:52 UTC to 2021-04-28 21:32 UTC (5 h 40 min). Initial errors appeared linked to a spike in internal database errors; a fix was deployed at 17:10 UTC, with services remaining stable through monitoring. | Major incident | |
| Major incident: Internal Errors Affecting Extraction Jobs and Authentication Stitch reported a major outage affecting api.stitchdata.com and app.stitchdata.com, causing 401 errors during extraction jobs and integration re-authentication. It started at 2020-10-20 17:15 UTC and was resolved at 2020-10-20 18:27 UTC, lasting 1 h 11 min. Stitch corrected a recent token-change issue that disrupted infrastructure communication; subsequent jobs and authentication attempts succeeded. | Major incident | |
| Major incident: Degraded Availability & Service Stitch reported a major partial billing-service outage affecting account access and functionality on api.stitchdata.com and app.stitchdata.com. It started at 2020-08-24 13:05 UTC and was resolved at 2020-08-24 18:10 UTC, lasting 5 h 4 min. The billing service released a fix, and Stitch reported functionality remained consistent after restoration. | Major incident | |
| Major incident: Legacy Database Integration Extraction Issues Stitch reported a major outage preventing extraction jobs from starting for a subset of legacy database integrations, beginning 2020-01-22 22:26 UTC. The recorded duration was 14 h 12 min, with resolution posted at 2020-01-23 12:39 UTC; Stitch said the issue was resolved circa 06:42 UTC and extraction jobs were running successfully. | Major incident |