Changes / Stitch / User login issues
Stitch: Major incident: User login issues
Summary
Stitch reported a major incident preventing users from logging into app.stitchdata.com, starting at 2022-12-01 09:34 UTC and resolved at 2022-12-01 15:54 UTC after 6 h 20 min. Fixes were implemented by 14:30 UTC, with possible lingering issues monitored until resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: User login issues
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2022-12-01 09:34 UTC
Before: not present
After: 2022-12-01 15:54 UTC
Before: not present
After: app.stitchdata.com
Before: not present
After: We have identified an issue where users are unable to log into their accounts. We are currently investigating.
Before: not present
After: The issue has been identified and fixes have been implemented. There may still be lingering issues but we are actively monitoring.
Before: not present
After: There should no longer be issues with logging into the app.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: User login issues (this change) Stitch reported a major incident preventing users from logging into app.stitchdata.com, starting at 2022-12-01 09:34 UTC and resolved at 2022-12-01 15:54 UTC after 6 h 20 min. Fixes were implemented by 14:30 UTC, with possible lingering issues monitored until resolution. | Major incident |