# Stitch: Major incident: User login issues

**Summary:** Stitch reported a major incident preventing users from logging into app.stitchdata.com, starting at 2022-12-01 09:34 UTC and resolved at 2022-12-01 15:54 UTC after 6 h 20 min. Fixes were implemented by 14:30 UTC, with possible lingering issues monitored until resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-12-01 09:34 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/63zl9p2hxsz5](https://stspg.io/63zl9p2hxsz5)
- [Company: Stitch](https://rewindex.com/company/stitch.md)
- Versions: before (none: first archived) → after incident\_version:166/4hjcfyxh6rkw@da10edf763d1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ User login issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-12-01 09:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-12-01 15:54 UTC
```

**6. Added: Affected components**

```diff
+ app.stitchdata.com
```

**7. Added: Update** (investigating) · 2022-12-01 09:34 UTC

```diff
+ We have identified an issue where users are unable to log into their accounts. We are currently investigating.
```

**8. Added: Update** (monitoring) · 2022-12-01 14:30 UTC

```diff
+ The issue has been identified and fixes have been implemented.  There may still be lingering issues but we are actively monitoring.
```

**9. Added: Update** (resolved) · 2022-12-01 15:54 UTC

```diff
+ There should no longer be issues with logging into the app.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-12-01 09:34 UTC | Major incident: User login issues (this change) | outage |

All Stitch changes: [timeline](https://rewindex.com/company/stitch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i42b47ca35a2712 · Markdown: https://rewindex.com/change/i42b47ca35a2712.md · JSON: https://rewindex.com/api/v1/changes/i42b47ca35a2712 · Generated 2026-10-18T02:55:20.458Z