Changes / Stitch / Web Application Degradation
Stitch: Major incident: Web Application Degradation
Summary
Stitch reported a major degradation affecting UI access, extraction scheduling and performance, loading performance, and API availability from 2021-04-28 15:52 UTC to 2021-04-28 21:32 UTC (5 h 40 min). Initial errors appeared linked to a spike in internal database errors; a fix was deployed at 17:10 UTC, with services remaining stable through monitoring.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 91%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Web Application Degradation
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After: major
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After: resolved
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After: 2021-04-28 15:52 UTC
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After: 2021-04-28 21:32 UTC
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After: api.stitchdata.com, app.stitchdata.com
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After: Our R&D team is investigating reports of delays while loading the Stitch application and errors while the application fetches account information, which appear to stem from a spike in internal database errors. They are working to resolve the occurrences to restore normal functionality.
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After: Our R&D team is continuing to investigate the cause and scope of this issue. Thus far we have identified it as impacting the user interface, the scheduling and performance of extraction jobs, the performance of loading jobs, and API availability.
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After: Our R&D team has identified a potential root cause and are working to implement a fix.
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After: Our R&D team has deployed a fix and is monitoring services to verify that error rates remain at normal levels.
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After: Application functionality including user interface access, extraction schedules and performance, loading performance, and API availability have remained stable during the monitoring window.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Web Application Degradation (this change) Stitch reported a major degradation affecting UI access, extraction scheduling and performance, loading performance, and API availability from 2021-04-28 15:52 UTC to 2021-04-28 21:32 UTC (5 h 40 min). Initial errors appeared linked to a spike in internal database errors; a fix was deployed at 17:10 UTC, with services remaining stable through monitoring. | Major incident |