Changes / Stitch / App Page Loading and Job Scheduling
Stitch: Major incident: App Page Loading and Job Scheduling
Summary
Stitch reported a major outage affecting api.stitchdata.com and app.stitchdata.com, causing page load failures and job scheduling delays from 2021-10-08 13:13 UTC to 2021-10-08 18:24 UTC, lasting 5 h 10 min. The vendor attributed the issue to a cache repopulation process imposing heavy system load; a fix was implemented and the incident resolved.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: App Page Loading and Job Scheduling
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2021-10-08 13:13 UTC
Before: not present
After: 2021-10-08 18:24 UTC
Before: not present
After: api.stitchdata.com, app.stitchdata.com
Before: not present
After: We are investigating an issue that is causing page load failures and job scheduling delays.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: Our team has confirmed this issue is related to a cache repopulation process imposing heavy load on the system. We are working to implement a mitigation.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: We are continuing to monitor for any further issues.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: App Page Loading and Job Scheduling (this change) Stitch reported a major outage affecting api.stitchdata.com and app.stitchdata.com, causing page load failures and job scheduling delays from 2021-10-08 13:13 UTC to 2021-10-08 18:24 UTC, lasting 5 h 10 min. The vendor attributed the issue to a cache repopulation process imposing heavy system load; a fix was implemented and the incident resolved. | Major incident |