# Stitch: Major incident: App Page Loading and Job Scheduling

**Summary:** Stitch reported a major outage affecting api.stitchdata.com and app.stitchdata.com, causing page load failures and job scheduling delays from 2021-10-08 13:13 UTC to 2021-10-08 18:24 UTC, lasting 5 h 10 min. The vendor attributed the issue to a cache repopulation process imposing heavy system load; a fix was implemented and the incident resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-10-08 13:13 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fp3c2rbyyc04](https://stspg.io/fp3c2rbyyc04)
- [Company: Stitch](https://rewindex.com/company/stitch.md)
- Versions: before (none: first archived) → after incident\_version:166/5hjdrvg8clxd@e1d165c8ebec
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ App Page Loading and Job Scheduling
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-10-08 13:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-10-08 18:24 UTC
```

**6. Added: Affected components**

```diff
+ api.stitchdata.com, app.stitchdata.com
```

**7. Added: Update** (investigating) · 2021-10-08 13:13 UTC

```diff
+ We are investigating an issue that is causing page load failures and job scheduling delays.
```

**8. Added: Update** (identified) · 2021-10-08 14:09 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (identified) · 2021-10-08 15:21 UTC

```diff
+ Our team has confirmed this issue is related to a cache repopulation process imposing heavy load on the system. We are working to implement a mitigation.
```

**10. Added: Update** (monitoring) · 2021-10-08 17:10 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (monitoring) · 2021-10-08 17:10 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**12. Added: Update** (resolved) · 2021-10-08 18:24 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-10-08 13:13 UTC | Major incident: App Page Loading and Job Scheduling (this change) | outage |

All Stitch changes: [timeline](https://rewindex.com/company/stitch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id9014d5faa7a2d · Markdown: https://rewindex.com/change/id9014d5faa7a2d.md · JSON: https://rewindex.com/api/v1/changes/id9014d5faa7a2d · Generated 2026-10-18T02:54:50.497Z