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Stitch: App Page Loading and Job Scheduling

Impact: majorStatus: resolvedStarted Resolved (5.2 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Stitch reported a major outage affecting api.stitchdata.com and app.stitchdata.com, causing page load failures and job scheduling delays from 2021-10-08 13:13 UTC to 2021-10-08 18:24 UTC, lasting 5 h 10 min. The vendor attributed the issue to a cache repopulation process imposing heavy system load; a fix was implemented and the incident resolved.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: api.stitchdata.comapp.stitchdata.com

Timeline of updates

  1. investigating

    We are investigating an issue that is causing page load failures and job scheduling delays.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. identified

    Our team has confirmed this issue is related to a cache repopulation process imposing heavy load on the system. We are working to implement a mitigation.

  4. monitoring

    A fix has been implemented and we are monitoring the results.

  5. monitoring

    We are continuing to monitor for any further issues.

  6. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Stitch profile · Recent Stitch incidents · Markdown · JSON