# Stitch: App Page Loading and Job Scheduling

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-10-08 13:13 UTC · Resolved: 2021-10-08 18:24 UTC · Duration: 5.2 h
- Updates: 6 · Affected components: api.stitchdata.com, app.stitchdata.com
- [Vendor status page: https://stspg.io/fp3c2rbyyc04](https://stspg.io/fp3c2rbyyc04)
- [Company: Stitch](https://rewindex.com/company/stitch.md)

## Summary

Stitch reported a major outage affecting api.stitchdata.com and app.stitchdata.com, causing page load failures and job scheduling delays from 2021-10-08 13:13 UTC to 2021-10-08 18:24 UTC, lasting 5 h 10 min. The vendor attributed the issue to a cache repopulation process imposing heavy system load; a fix was implemented and the incident resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2021-10-08 13:13 UTC: We are investigating an issue that is causing page load failures and job scheduling delays.
- **identified** 2021-10-08 14:09 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2021-10-08 15:21 UTC: Our team has confirmed this issue is related to a cache repopulation process imposing heavy load on the system. We are working to implement a mitigation.
- **monitoring** 2021-10-08 17:10 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2021-10-08 17:10 UTC: We are continuing to monitor for any further issues.
- **resolved** 2021-10-08 18:24 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2021-10-08 13:13 UTC: [Major incident: App Page Loading and Job Scheduling](https://rewindex.com/change/id9014d5faa7a2d.md)


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Canonical: https://rewindex.com/company/stitch/incidents/5hjdrvg8clxd · Markdown: https://rewindex.com/company/stitch/incidents/5hjdrvg8clxd.md · JSON: https://rewindex.com/api/v1/companies/stitch/incidents/5hjdrvg8clxd · Generated 2026-10-18T12:40:56.598Z