Changes / Stitch / Degraded Availability & Service
Stitch: Major incident: Degraded Availability & Service
Summary
Stitch reported a major partial billing-service outage affecting account access and functionality on api.stitchdata.com and app.stitchdata.com. It started at 2020-08-24 13:05 UTC and was resolved at 2020-08-24 18:10 UTC, lasting 5 h 4 min. The billing service released a fix, and Stitch reported functionality remained consistent after restoration.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Degraded Availability & Service
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2020-08-24 13:05 UTC
Before: not present
After: 2020-08-24 18:10 UTC
Before: not present
After: api.stitchdata.com, app.stitchdata.com
Before: not present
After: Our billing service is encountering a partial outage, affecting Stitch account access and functionality. We're monitoring the situation closely to evaluate any necessary action to expedite availability.
Before: not present
After: Our billing service has released a fix for this issue and we're continuing to monitor availability to take mitigating steps as necessary.
Before: not present
After: Functionality has remained consistent and without issue since our billing service's performance was restored.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Degraded Availability & Service (this change) Stitch reported a major partial billing-service outage affecting account access and functionality on api.stitchdata.com and app.stitchdata.com. It started at 2020-08-24 13:05 UTC and was resolved at 2020-08-24 18:10 UTC, lasting 5 h 4 min. The billing service released a fix, and Stitch reported functionality remained consistent after restoration. | Major incident |