# Stitch: Major incident: Degraded Availability & Service

**Summary:** Stitch reported a major partial billing-service outage affecting account access and functionality on api.stitchdata.com and app.stitchdata.com. It started at 2020-08-24 13:05 UTC and was resolved at 2020-08-24 18:10 UTC, lasting 5 h 4 min. The billing service released a fix, and Stitch reported functionality remained consistent after restoration. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2020-08-24 13:05 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/pzj8qxnxqm8v](http://stspg.io/pzj8qxnxqm8v)
- [Company: Stitch](https://rewindex.com/company/stitch.md)
- Versions: before (none: first archived) → after incident\_version:166/wnyhdq4chfsq@2c6f5ec3408c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degraded Availability & Service
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2020-08-24 13:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2020-08-24 18:10 UTC
```

**6. Added: Affected components**

```diff
+ api.stitchdata.com, app.stitchdata.com
```

**7. Added: Update** (identified) · 2020-08-24 13:05 UTC

```diff
+ Our billing service is encountering a partial outage, affecting Stitch account access and functionality. We're monitoring the situation closely to evaluate any necessary action to expedite availability.
```

**8. Added: Update** (monitoring) · 2020-08-24 15:36 UTC

```diff
+ Our billing service has released a fix for this issue and we're continuing to monitor availability to take mitigating steps as necessary.
```

**9. Added: Update** (resolved) · 2020-08-24 18:10 UTC

```diff
+ Functionality has remained consistent and without issue since our billing service's performance was restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2020-08-24 13:05 UTC | Major incident: Degraded Availability & Service (this change) | outage |

All Stitch changes: [timeline](https://rewindex.com/company/stitch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic2d7fa231e02dc · Markdown: https://rewindex.com/change/ic2d7fa231e02dc.md · JSON: https://rewindex.com/api/v1/changes/ic2d7fa231e02dc · Generated 2026-10-18T02:53:42.329Z