Changes / Stitch / Internal Errors Affecting Extraction Jobs and Authentication
Stitch: Major incident: Internal Errors Affecting Extraction Jobs and Authentication
Summary
Stitch reported a major outage affecting api.stitchdata.com and app.stitchdata.com, causing 401 errors during extraction jobs and integration re-authentication. It started at 2020-10-20 17:15 UTC and was resolved at 2020-10-20 18:27 UTC, lasting 1 h 11 min. Stitch corrected a recent token-change issue that disrupted infrastructure communication; subsequent jobs and authentication attempts succeeded.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Internal Errors Affecting Extraction Jobs and Authentication
Before: not present
After: major
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After: resolved
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After: 2020-10-20 17:15 UTC
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After: 2020-10-20 18:27 UTC
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After: api.stitchdata.com, app.stitchdata.com
Before: not present
After: We're currently investigating an issue causing 401 errors to be returned by Stitch during processes like extraction jobs and the re-authentication of new or existing integrations.
Before: not present
After: We've corrected an issue stemming from a recent token change that had disrupted communication with some aspects of our infrastructure.
Subsequent extraction jobs and authentication attempts should complete successfully.
Before: not present
After: The rate of 401 errors has returned to and remained at normal levels, and subsequent extraction jobs and authentication attempts have completed successfully as expected.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Internal Errors Affecting Extraction Jobs and Authentication (this change) Stitch reported a major outage affecting api.stitchdata.com and app.stitchdata.com, causing 401 errors during extraction jobs and integration re-authentication. It started at 2020-10-20 17:15 UTC and was resolved at 2020-10-20 18:27 UTC, lasting 1 h 11 min. Stitch corrected a recent token-change issue that disrupted infrastructure communication; subsequent jobs and authentication attempts succeeded. | Major incident |