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Stitch: Internal Errors Affecting Extraction Jobs and Authentication
Stitch reported a major outage affecting api.stitchdata.com and app.stitchdata.com, causing 401 errors during extraction jobs and integration re-authentication. It started at 2020-10-20 17:15 UTC and was resolved at 2020-10-20 18:27 UTC, lasting 1 h 11 min. Stitch corrected a recent token-change issue that disrupted infrastructure communication; subsequent jobs and authentication attempts succeeded.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: api.stitchdata.comapp.stitchdata.com
Timeline of updates
- investigating
We're currently investigating an issue causing 401 errors to be returned by Stitch during processes like extraction jobs and the re-authentication of new or existing integrations.
- monitoring
We've corrected an issue stemming from a recent token change that had disrupted communication with some aspects of our infrastructure. Subsequent extraction jobs and authentication attempts should complete successfully.
- resolved
The rate of 401 errors has returned to and remained at normal levels, and subsequent extraction jobs and authentication attempts have completed successfully as expected.
Rewindex changes for this incident
- Major incident: Internal Errors Affecting Extraction Jobs and Authentication 2020-10-20 17:15 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Stitch profile · Recent Stitch incidents · Markdown · JSON