# Stitch: Internal Errors Affecting Extraction Jobs and Authentication

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-10-20 17:15 UTC · Resolved: 2020-10-20 18:27 UTC · Duration: 1.2 h
- Updates: 3 · Affected components: api.stitchdata.com, app.stitchdata.com
- [Vendor status page: http://stspg.io/7mnwf1p51ppf](http://stspg.io/7mnwf1p51ppf)
- [Company: Stitch](https://rewindex.com/company/stitch.md)

## Summary

Stitch reported a major outage affecting api.stitchdata.com and app.stitchdata.com, causing 401 errors during extraction jobs and integration re-authentication. It started at 2020-10-20 17:15 UTC and was resolved at 2020-10-20 18:27 UTC, lasting 1 h 11 min. Stitch corrected a recent token-change issue that disrupted infrastructure communication; subsequent jobs and authentication attempts succeeded. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2020-10-20 17:15 UTC: We're currently investigating an issue causing 401 errors to be returned by Stitch during processes like extraction jobs and the re-authentication of new or existing integrations.
- **monitoring** 2020-10-20 17:21 UTC: We've corrected an issue stemming from a recent token change that had disrupted communication with some aspects of our infrastructure. Subsequent extraction jobs and authentication attempts should complete successfully.
- **resolved** 2020-10-20 18:27 UTC: The rate of 401 errors has returned to and remained at normal levels, and subsequent extraction jobs and authentication attempts have completed successfully as expected.

## Rewindex changes for this incident

- 2020-10-20 17:15 UTC: [Major incident: Internal Errors Affecting Extraction Jobs and Authentication](https://rewindex.com/change/ifb661601ae1656.md)


---
Canonical: https://rewindex.com/company/stitch/incidents/s22f750lygz3 · Markdown: https://rewindex.com/company/stitch/incidents/s22f750lygz3.md · JSON: https://rewindex.com/api/v1/companies/stitch/incidents/s22f750lygz3 · Generated 2026-10-18T11:39:53.701Z