Changes / Stitch / User login issue
Stitch: Major incident: User login issue
Summary
Stitch reported a major login outage affecting app.stitchdata.com from 2022-11-03 17:24 UTC to 2022-11-03 20:10 UTC, lasting 2 h 46 min. The issue was resolved; only web application logins were affected, while all other functions, including extractions and loads, remained operational.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: User login issue
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After: major
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After: resolved
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After: 2022-11-03 17:24 UTC
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After: 2022-11-03 20:10 UTC
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After: app.stitchdata.com
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After: We have identified an issue where users are unable to log into their accounts. We are currently investigating.
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After: We are continuing to investigate this issue.
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After: The issue has been identified and a fix is being implemented.
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After: Access has been restored to users who were experiencing difficulty logging in. Root cause has been identified and will be resolved shortly.
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After: The issue with logging into app.stitchdata.com has been resolved. Users should now be able to log into their accounts. This incident solely affected logins to the Stitch web application; all other functions remained operational including extractions and loads.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: User login issue (this change) Stitch reported a major login outage affecting app.stitchdata.com from 2022-11-03 17:24 UTC to 2022-11-03 20:10 UTC, lasting 2 h 46 min. The issue was resolved; only web application logins were affected, while all other functions, including extractions and loads, remained operational. | Major incident |