# Stitch: Major incident: User login issue

**Summary:** Stitch reported a major login outage affecting app.stitchdata.com from 2022-11-03 17:24 UTC to 2022-11-03 20:10 UTC, lasting 2 h 46 min. The issue was resolved; only web application logins were affected, while all other functions, including extractions and loads, remained operational. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-11-03 17:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/j45xw4yzzhh9](https://stspg.io/j45xw4yzzhh9)
- [Company: Stitch](https://rewindex.com/company/stitch.md)
- Versions: before (none: first archived) → after incident\_version:166/qwbgh5thn5t1@74933fb360e8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ User login issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-11-03 17:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-11-03 20:10 UTC
```

**6. Added: Affected components**

```diff
+ app.stitchdata.com
```

**7. Added: Update** (investigating) · 2022-11-03 17:24 UTC

```diff
+ We have identified an issue where users are unable to log into their accounts. We are currently investigating.
```

**8. Added: Update** (investigating) · 2022-11-03 17:47 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2022-11-03 18:31 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**10. Added: Update** (monitoring) · 2022-11-03 19:50 UTC

```diff
+ Access has been restored to users who were experiencing difficulty logging in. Root cause has been identified and will be resolved shortly.
```

**11. Added: Update** (resolved) · 2022-11-03 20:10 UTC

```diff
+ The issue with logging into app.stitchdata.com has been resolved. Users should now be able to log into their accounts. This incident solely affected logins to the Stitch web application; all other functions remained operational including extractions and loads.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-11-03 17:24 UTC | Major incident: User login issue (this change) | outage |

All Stitch changes: [timeline](https://rewindex.com/company/stitch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i072ceac4f9b75f · Markdown: https://rewindex.com/change/i072ceac4f9b75f.md · JSON: https://rewindex.com/api/v1/changes/i072ceac4f9b75f · Generated 2026-10-18T03:55:42.320Z