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CompaniesTwilioMonthly reportsSeptember 2025

Twilio in September 2025: incidents, uptime and changes

201incidents posted
1labelled major or critical
99.84%free of major/critical
3.17%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 7 min, incident time 29.0 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 171 · No impact listed 29

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Serverless Invocationd and Authoring API FailuresMajor1.1 hresolved09-16

Other incidents 200

IncidentImpactStartedDurationStatusDay
SMS Delivery Delays To Ooredoo Network in KuwaitMinor12 hresolved09-01
Calls API returning 5xxNo impact listed0 minresolved09-01
Twilio Proxy API affected with elevated HTTP 500 errorsNo impact listed0 minresolved09-02
SMS Delivery Delays to Telefonica Network in MexicoMinor8.2 hresolved09-02
SMS Delivery Delays to Banglalink Network in BangladeshMinor6.5 hresolved09-02
SMS Delivery Delays to Movistar Network in MexicoMinor2.9 hresolved09-02
Missing Error Code in Callback for Certain RCS MessagesMinor9.2 hresolved09-02
SMS Delivery Delays to Claro Network in Brazil Via Subset of ShortcodesMinor2.6 hresolved09-02
SMS Delivery Delays to Globe Network in PhilippinesMinor3.1 hresolved09-02
SMS Delivery Delays and Failures to AT&T in MexicoMinor3.5 hresolved09-02
SMS Delivery Delays to Small Carriers in the United States From a Subset of Short CodesMinor6.3 hresolved09-02
SMS Delivery Delays to Liberty Mobile in Puerto Rico from Subset of Short CodesMinor6.8 hresolved09-02
MMS Delivery Delays and Failures to Multiple Networks in the USA for a Subset of Short CodesMinor3.3 hresolved09-02
SMS Delivery Delays to Altice in USMinor2.8 hresolved09-03
SMS Delivery Delays to Carolina West Wireless Network in USMinor2.8 hresolved09-03
SMS Delivery Delays and Failures To and From AT&T Network in MexicoMinor6.1 hresolved09-03
SMS Delivery Delays to DigiMobil (Movistar) in SpainMinor2.8 hresolved09-04
Automated Alert: No Customer ImpactNo impact listed15 minresolved09-04
SMS Delivery Delays and Failures to Multiple Networks in Multiple Countries in APAC and EMEAMinor2.9 hresolved09-04
SMS Delivery Report Delays to Asiacell Network in IraqMinor4.4 hresolved09-04
Outbound Call Failures From a Subset of Twilio's Phone Numbers to Netherlands.Minor11 dresolved09-04
SMS Delivery Delays to Lycamobile in United Kingdom of Great Britain and Northern IrelandMinor6.6 hresolved09-04
SMS Delivery Delays to Algar Telecom network in BrazilMinor3.7 hresolved09-04
SMS Delivery Delays to Correios and Surf Telecom Networks in BrazilMinor14 hresolved09-04
SMS Delivery Delays from Long Codes to Bouygues Telecom in FranceMinor11 hresolved09-04
SMS Delivery Delays to Multiple Small Networks in the United States for a Subset of Short CodesMinor7.6 hresolved09-04
Voice Call Failures to Subset of Twilio Brazil Phone NumbersMinor2.5 hresolved09-05
Inbound Call Failures To A Subset Of Twilio Phone Numbers In AustraliaMinor2.9 hresolved09-05
Dormancy Emails Not Being Received By Some UsersNo impact listed0 minresolved09-05
SMS Delivery Delays to Smart in PhilippinesMinor4.1 hresolved09-05
Verify experienced an increase in HTTP 500 and 503 codes and latencies on the Verifications API.No impact listed0 minresolved09-06
SMS Delivery Delays to Djibouti Telecom Network in DjiboutiMinor3 dresolved09-06
SMS Delivery Report Delays to Surf Telecom in Brazil 724-17 via Subset of LongcodesMinor36 hresolved09-06
SMS Delivery Delays to Airtel Network in NigeriaMinor17 hresolved09-06
SMS Delivery Report Delays to Multiple Networks in Côte d'IvoireMinor41 hresolved09-06
SMS Delivery Delays to Airtel Network in Nigeria and KenyaMinor4.9 hresolved09-07
Issue Affecting the Creation of New Chats With WiseOwlMinor1.0 hresolved09-07
Call Failures From Subscribers To Denmark Twilio Phone NumbersMinor10 hresolved09-07
SMS Delivery Delays to Orange / Altice in Dominican RepublicMinor6.8 hresolved09-08
Digital Chat Transfer failures in FlexMinor1.6 hresolved09-08
SMS Delivery Delays to O2 Network in Czech RepublicMinor4.8 hresolved09-08
SMS Delivery Delays to Ucom Network in ArmeniaMinor9.7 hresolved09-08
SMS Delivery Delays and Failures to Small Carriers in United States via Subset of Long CodesMinor9.3 hresolved09-08
SMS Delivery Delays to Claro Network in Brazil via subset of short codesMinor11 hresolved09-08
SMS Delivery Delays to Orange in TunisiaMinor11 hresolved09-08
SMS Delivery Delays to MTN network in GhanaMinor4.4 hresolved09-08
Voice Insights Call Events and Call Metrics Delayed in IE1Minor1.5 hresolved09-08
Twilio Programmable Messaging API Affected with 5xx Error CodesNo impact listed0 minresolved09-08
Internal Server Error Trying to Make a Payment on the Twilio ConsoleNo impact listed0 minresolved09-08
SMS Delivery Failures on Claro Network in BrazilMinor2 dresolved09-09
SMS Delivery Delays and Failures to Claro Network in ArgentinaMinor7.3 hresolved09-09
Messaging Message Send API 500sNo impact listed0 minresolved09-09
SMS Delivery Delays and Failures to Bitel Network In PeruMinor16 hresolved09-09
SMS Delivery Delays and Failures To and From AT&T Network in MexicoMinor7.0 hresolved09-09
Twilio Accounts May Not Be Able to Capture Speech Using <Gather>No impact listed1.1 hresolved09-09
Messaging Message Send API 500sNo impact listed0 minresolved09-10
SMS Delivery Delays to Multiple Networks in Ireland via Subset of Long CodeMinor2.4 hresolved09-10
Call Failure To Subset Of Twilio Phone Number In BrazilMinor3.0 hresolved09-10
MMS Delivery Delays to Multiple Networks in the US from a Small Subset of Short CodesMinor26 hresolved09-10
Call Failures to and from a Subset of Twilio's Numbers in BrazilMinor2.1 hresolved09-10
Intelligent Alerts Unavailable for 20 MinutesNo impact listed0 minresolved09-11
SMS Delivery Delays to US Small Carriers from Subset of Short CodesMinor13 hresolved09-11
SendGrid Customer Friendly Name Display Issue in ConsoleNo impact listed1.4 hresolved09-11
SMS Delivery Delays to Orange Network in CameroonMinor8.1 hresolved09-11
On Call Engineers Are Investigating an Issue with Flex in the IE1 regionNo impact listed1.1 hresolved09-12
Our Engineers are Investigating an Issue with WhatsApp MessagesNo impact listed1.2 hresolved09-12
Inbound WhatsApp Messages Not Arriving for a Subset of CustomersMinor3.1 hresolved09-12
Automated Alert: No Customer ImpactNo impact listed21 minresolved09-12
Incorrect Error Code Delivered to Customers in Certain Cases for Orchestrated RCS MessagesMinor4.2 hresolved09-13
SMS and MMS Delivery Delays and Failures To Verizon Network in United StatesMinor4.1 hresolved09-13
SMS Delivery Delays to Moov Network in BeninMinor11 hresolved09-13
MMS Delivery Failures to Multiple Networks in the US From Small Subset of Short CodesMinor46 hresolved09-13
SMS Delivery Delays to Telecall in BrazilMinor32 hresolved09-14
SMS Delivery Delays Multiple Networks in Malaysia and African CountriesMinor4.5 hresolved09-14
SMS Delivery Failures to Multiple Networks In Multiple CountriesMinor3.3 hresolved09-14
Start Stop Recording API is Failing in AU1Minor1.2 hresolved09-14
Issues With Unexpected Rejections of Regulatory Compliance Bundles for France and Non-Compliance Alert for GermanyNo impact listed0 minresolved09-14
SMS Delivery Delays to Vodafone Network in GermanyMinor16 hresolved09-14
Outbound SMS & Voice Failures for Australian Phone NumbersMinor32 hresolved09-15
Outbound Call Signing AffectedNo impact listed0 minresolved09-15
SMS Delivery Report Delays to Telnyx In USMinor9.0 hresolved09-15
SMS Delivery Failures to Multiple Networks In Multiple CountriesMinor2.9 hresolved09-15
SMS Delivery Delay and Failures To Intertelecom Network In UkraineMinor16 hresolved09-15
On Call Engineers are Investigating an issue with Virtual AgentNo impact listed56 minresolved09-15
SMS Delivery Delay To & From Multiple Network In Hong Kong Via Subset Of Long CodeMinor7.6 hresolved09-16
SMS Delivery Delay To Oman Mobile Network In Oman Over A Subset Of Long CodeMinor4.6 hresolved09-16
Call Failures From and to a Subset of Twilio Australia NumbersMinor2.6 hresolved09-16
SMS Delivery Delays to Multiple Networks in Multiple Countries in APAC and EMEAMinor2.6 hresolved09-16
SMS Delivery Report Delays to Altice in the United States of AmericaMinor41 hresolved09-16
Our Engineers Are Investigating an Issue With 5xx Errors With Our Organisation ServiceNo impact listed15 minresolved09-16
MMS Delivery Delays to Verizon Wireless in United States of America via Subset of ShortcodesMinor2 dresolved09-16
SMS Delivery Delays to Small Networks in the United States of America Via Subset of ShortcodesMinor20 hresolved09-16
SMS Delivery Delays To Vodafone Network In GhanaMinor5.0 hresolved09-16
SMS Delivery Delays Multiple Networks in Malaysia and African CountriesMinor4.0 hresolved09-16
SMS Delivery Delays and Failures To Multiple Networks in YemenMinor6.0 hresolved09-16
SMS Delivery Delays to DiGi, Cellcom and Red One Networks in MalaysiaMinor2.9 hresolved09-16
SMS Delivery Delays to Oman Mobile Network in OmanMinor2.7 hresolved09-16
SMS Delivery Delays to Telenor Network in PakistanMinor8.8 hresolved09-16
Voice Outbound Call Failure IssueNo impact listed16 minresolved09-17
Outbound Call Failures to Twilio Japan Phone NumbersMinor2.0 hresolved09-17
SMS Delivery Failures to and From Multiple Networks in Mexico via Subset of LongcodesMinor1.9 hresolved09-17
SMS Delivery Delays To Multiple Networks in Malaysia and African CountriesMinor7.6 hresolved09-17
SMS Delivery Delays to Digi & Celcom Networks in MalaysiaMinor8.3 hresolved09-17
SMS Delivery Delays to FEBO Network in BelgiumMinor4.6 hresolved09-17
SMS Delivery Delays to Tigo Network in TanzaniaMinor12 hresolved09-17
SMS Delivery Delays to MTN Network in ZambiaMinor8.4 hresolved09-17
SMS Delivery Report Delays to Algar Telecom in BrazilMinor2.5 hresolved09-17
Messaging Insights DegradationNo impact listed55 minresolved09-17
MMS Delivery Delays To a Subset of Twilio US Short CodesMinor2.8 hresolved09-18
AccSec Canada API IssueMinor4.7 hresolved09-18
SMS Delivery Delays to Africell Network in AngolaMinor3.3 hresolved09-18
SMS Delivery Delays to Orange Network in the Dominican RepublicMinor4.5 hresolved09-18
Voice Call Failures to Brazil Subscribers From a Subset of Brazil Twilio Numbers.Minor8.4 hresolved09-18
SMS Delivery Delays to Claro Network in Chile.Minor10 hresolved09-18
Flex AI Copilot Summaries degradedNo impact listed1.2 hresolved09-18
SMS Delivery Failure to Liberty Mobile in Puerto Rico via Subset of ShortcodesMinor21 hresolved09-18
SMS Delivery Delays to & from a Subset of Belgium & the United States Twilio Phone NumbersMinor4.7 hresolved09-19
SMS Delivery Delays to Claro Network in Colombia via Subset of Long CodeMinor2.8 hresolved09-19
SMS Delivery Delay to Multiple Networks in South AfricaMinor3.0 hresolved09-19
SMS Delivery Failure From Subscribers in BelgiumNo impact listed15 minresolved09-19
SMS Delivery Failure from Subscribers in BelgiumMinor1.0 hresolved09-19
Issue With Virtual PhoneMinor1.2 hresolved09-19
Channel Orchestrated Messages Fallbacks May Be Stuck at Accepted StateMinor3.7 hresolved09-19
Increased Latency and 5XX Errors for Messaging LogsMinor4.2 hresolved09-19
Call Failures to Multiple Networks in Brazil from a Subset of Twilio's Phone NumbersMinor19 hresolved09-19
MMS Delivery Failures from Multiple Networks in United States of America to a Subset of ShortcodesMinor6.6 hresolved09-19
SMS Delivery Failures to Movicel Network in AngolaMinor31 hresolved09-20
Call Setup Failures for Twilio SIP via Interconnect on US2 EdgeMinor2.7 hresolved09-20
SMS Delivery Delays to MPT Network in MyanmarMinor5 dresolved09-20
SMS Delivery Delays and Failures to Multiple Networks in YemenMinor4.8 hresolved09-20
SMS Delivery Delays to Cable Wireless Network in PanamaMinor8.5 hresolved09-20
Spikes in Call Signing FailuresMinor51 minresolved09-20
Call Failures From TIM Network Subscribers in Brazil to a Subset of Twilio Phone NumbersMinor29 hresolved09-22
SMS Delivery Failures to Sasktel Network in CanadaMinor3.1 hresolved09-22
SMS Delivery Delays to Multiple Small Networks in the United States for a Subset of Short Codes and Long CodesMinor20 hresolved09-23
SMS Delivery Failures to Multiple Small US Carriers in the United StatesMinor3.0 hresolved09-23
Lookup v2 Packages DegradationMinor4.8 hresolved09-23
SMS Delivery Delays to Multiple Networks in Colombia via Subset of Long CodesMinor13 hresolved09-23
SMS Delivery Delays to Gamma Telecom Network in the United KingdomMinor8.3 hresolved09-23
SMS Delivery Delays to Multiple Networks in the United StatesMinor32 minresolved09-23
API Errors Toward Multiple Networks in Multiple CountriesMinor3.3 hresolved09-23
Errors Updating Alerts in Flex Admin ConsoleNo impact listed8 minresolved09-23
SMS Delivery Delays to Small Networks in USA for a Subset of Short CodesMinor44 minresolved09-23
SMS Delivery Delays to Small Networks in USA for a Subset of Short CodesMinor29 hresolved09-23
SMS Delivery Delays to Uzmobile Network in UzbekistanMinor15 hresolved09-24
WhatsApp Templates are not Synced to TwilioMinor11 hresolved09-24
SMS Delivery Failures From and to Multiple Networks in France for a Subset of Long Code NumbersMinor2.9 hresolved09-24
SMS Delivery Failures to Multiple Networks in New Zealand via a Subset of Short CodesMinor13 hresolved09-24
Twilio Accounts may not be Able to Capture Speech Using <Gather>Minor3.4 hresolved09-24
SMS Delivery Delays to Entel Network in PeruMinor3.9 hresolved09-24
SMS Delivery Delays to Surf Telecom in BrazilMinor8.2 hresolved09-24
Issues Uploading Media using Content Template APIMinor2.1 hresolved09-24
Our Engineers are Investigating an Issue with Programmable Voice SDK ConnectivityNo impact listed52 minresolved09-24
Elevated Errors Preventing Modification to Call RecordingsNo impact listed0 minresolved09-24
Errors when Accessing Voice Push Credentials in the ConsoleMinor1.4 hresolved09-24
SMS Delivery Report Delays to Altice Network in the USMinor5 dresolved09-24
SMS Delivery Delays to COOP Network in ItalyMinor13 hresolved09-24
Twilio Accounts May Not Be Able to Receive an Inbound Call to a Twilio NumberMinor1.6 hresolved09-24
SMS Delivery Delays to Tigo Network in GuatemalaMinor4.7 hresolved09-25
Errors While Using the WhatsApp Sandbox with Brazil WhatsApp AddressesMinor4 dresolved09-25
SMS Delivery Delays to Ditto Network in PhilippinesMinor3.0 hresolved09-25
Unable to Verify Phone Numbers with Twilio via Voice CallMinor5.0 hresolved09-25
Call Failures from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904Minor4.7 hresolved09-25
SMS Delivery Delays to Claro Network in ColombiaMinor4.7 hresolved09-25
Live chat Unavailable Within Twilio Help CenterMinor2.3 hresolved09-25
Lookup V2 Sim Swap Service Disruption in IE1 RegionMinor1.9 hresolved09-25
SMS Delivery Delays and Failures to Multiple Networks in BahrainMinor8.2 hresolved09-25
Call Failures To and From a Subset of Twilio Phone Numbers in EuropeMinor6.1 hresolved09-25
SMS Delivery Report Delays to Multiple Networks in IndiaMinor3.8 hresolved09-26
Twilio Accounts may not be Able to Capture Speech Using GatherMinor4.0 hresolved09-26
SMS Delivery Failures and Delays to Multiple Networks in US for a Subset of ShortcodesMinor2.8 hresolved09-26
SMS Delivery Delays to Movistar Network in ChileMinor6.5 hresolved09-26
SMS Delivery Delays to Maxis Network in MalaysiaMinor7.0 hresolved09-27
SMS Delivery Report Delays to Google Voice Network in US via a Subset of ShortcodesMinor6.9 hresolved09-27
SMS Delivery Delays to Sure Network in UKMinor12 hresolved09-27
SMS Delivery Delays to Multiple Networks in India via a Subset of ShortcodesMinor6.7 hresolved09-27
SMS Delivery Delays to Multiple MTN Networks in African CountriesMinor4.9 hresolved09-27
SMS Delivery Failures to Viva Cell MTS in ArmeniaMinor2.8 hresolved09-28
SMS Delivery Failures to Globe in PhilippinesMinor5.1 hresolved09-28
SMS Delivery Delays to Claro in BrazilMinor4.7 hresolved09-28
SMS Delivery Delays In MexicoMinor2.6 hresolved09-28
MMS/SMS Delivery Delays & Failures via Multiple Networks in United States of America and Canada via Subset of Twilio numbersMinor3.4 hresolved09-28
Twilio Experience Zipwhip Message DelaysNo impact listed0 minresolved09-28
MMS Inbound Delivery Delays from T-Mobile US and Delivery Report Delays to T-Mobile US via Subset of ShortcodesMinor6.8 hresolved09-29
SMS Delivery Delays to a Subset of Longcodes in NorwayMinor3.6 hresolved09-29
Errors When Sending Outbound Messages via WhatsAppMinor4.1 hresolved09-29
SMS Delivery Delays and Failures To T-mobile Network in United States of AmericaMinor4.9 hresolved09-29
SMS Delivery Delays and Failures to Zain/CelTel in Niger 614-02.Minor5.0 hresolved09-29
WhatsApp Inbound messages are delayed.No impact listed1.0 hresolved09-29
SMS Delivery Delays to MTN network in the Ivory Coast.Minor3.1 hresolved09-29
SMS Delivery Failures to Multiple Networks In Multiple CountriesMinor29 minresolved09-30
SMS Delivery Failure & Delays to DiGi and Celcom Network in MalaysiaMinor5.0 hresolved09-30
SMS Delivery Delays to Multiple Networks in ColombiaMinor4.3 hresolved09-30
SMS Delivery Delays to AWCC Network in AfghanistanMinor34 hresolved09-30
SMS Delivery Report Delays & Delivery Failures to Dish & C-spire Network in United States of America via Subset of ShortcodesMinor10 hresolved09-30
SMS Delivery Delays & Failures to 365 Wireless LLC in United States of America via Subset of LongcodesMinor5.1 hresolved09-30
SMS Delivery failures to and from Twilio PlatformNo impact listed0 minresolved09-30
SMS Delivery Failures in United Kingdom of Great Britain and Northern IrelandMinor2.6 hresolved09-30
WhatsApp Sandbox Service Disruption Affecting Brazilian NumbersMinor21 hresolved09-30
SMS Delivery Delays to Free Mobile and Bouygues Telecom in France for a Subset of Longcodes.Minor29 hresolved09-30

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Twilio posted 201 status incidents in September 2025 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in September 2025
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2025/09

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