Twilio: Our Engineers are Investigating an Issue with WhatsApp Messages
Timeline of updates
- resolved
Between 09/10 at 8:00 PM PDT and 09/11 02:03 PM PDT customers may have experienced message delivery issues on WhatsApp. This was caused by a vendor outage as part of "WhatsApp Account Ownership Is Moving to You" update that was shared previously by Twilio. This is since resolved and confirmed all systems are operational.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2025-09-12 13:51 UTC, resolved after 1.2 h, 1 update(s).
- Title
- Our Engineers are Investigating an Issue with WhatsApp Messages
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/gydjvphmkbyq
Twilio profileRecent Twilio incidentsAll outages on September 12, 2025Twilio in September 2025MarkdownJSON