# Twilio: Our Engineers are Investigating an Issue with WhatsApp Messages

> Twilio status incident “Our Engineers are Investigating an Issue with WhatsApp Messages” on 2025-09-12: impact none (vendor’s label), 1.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/gydjvphmkbyq
Last updated: 2025-09-12T15:03:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-09-12 13:51 UTC · Resolved: 2025-09-12 15:03 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/gydjvphmkbyq](https://status.twilio.com/incidents/gydjvphmkbyq)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-09-12 15:03 UTC: Between 09/10 at 8:00 PM PDT and 09/11 02:03 PM PDT customers may have experienced message delivery issues on WhatsApp. This was caused by a vendor outage as part of "WhatsApp Account Ownership Is Moving to You" update that was shared previously by Twilio. This is since resolved and confirmed all systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-09-12 13:51 UTC, resolved after 1.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/gydjvphmkbyq
- Citation: Twilio, “Our Engineers are Investigating an Issue with WhatsApp Messages” (2025-09-12 13:51 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/gydjvphmkbyq (CC BY 4.0).
- Markdown link: `[Twilio: Our Engineers are Investigating an Issue with WhatsApp Messages (2025-09-12)](https://rewindex.com/company/twilio/incidents/gydjvphmkbyq)`


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Canonical: https://rewindex.com/company/twilio/incidents/gydjvphmkbyq · Markdown: https://rewindex.com/company/twilio/incidents/gydjvphmkbyq.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/gydjvphmkbyq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:12:51.899Z