Twilio: Issues With Unexpected Rejections of Regulatory Compliance Bundles for France and Non-Compliance Alert for Germany
Timeline of updates
- resolved
Purchasing of International Long Codes was impacted for France for 22 hrs 38 minutes between 11 September 11:40 AM PDT and 12 September 10:18 AM Pacific Time. During this period customers would have experienced issues buying new phone numbers for France - Local, National and Tollfree due to rejection of approved regulatory compliance bundles. The issue has now been resolved. There was additional impact for German customers having Mobile long codes associated with Approved German Mobile RC bundles showing an alert “Some of your bundles are expiring soon and needs updating” which was a false alarm. There was no impact to functionality. This alert has now been removed.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2025-09-14 20:30 UTC, resolved after 0 min, 1 update(s).
- Title
- Issues With Unexpected Rejections of Regulatory Compliance Bundles for France and Non-Compliance Alert for Germany
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/068ct3v8vkd0
Twilio profileRecent Twilio incidentsAll outages on September 14, 2025Twilio in September 2025MarkdownJSON