Twilio: Live chat Unavailable Within Twilio Help Center
Timeline of updates
- resolved
Issues accessing Live Chat feature on the Twilio Help Center and SendGrid Support Portal has been resolved and users are now able to select Live Chat normally again.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2025-09-25 18:01 UTC, resolved after 2.3 h, 1 update(s).
- Title
- Live chat Unavailable Within Twilio Help Center
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/rwrqfjnxd0wy
Twilio profileRecent Twilio incidentsAll outages on September 25, 2025Twilio in September 2025MarkdownJSON