Major incidents SaaS vendor changes, page 8

Wix reported a critical European outage affecting Wix.com access, sign-in, live sites, Bookings, Stores and Payments, starting 2026-09-15 08:35 UTC and resolved at 2026-09-15 09:17 UTC (41 min). Wix attributed it to an infrastructure change intended to remove unused resources; a fix was implemented.

Xero reported a major global outage causing errors when accessing Syft Native Budget and Cashflow Manager in Reporting. It started at 2026-09-15 03:29 UTC and was resolved at 2026-09-15 03:45 UTC, lasting 15 min. Xero implemented a fix and monitored the results before confirming resolution.

Otter.ai reported a critical sitewide outage starting 2026-09-14 22:58 UTC, lasting 19 min and resolving at 2026-09-14 23:17 UTC. At the initial update, users could log in and use Otter but might experience slowness; the final update confirmed systems were fully restored.

BigCommerce reported a major Control Panel incident preventing Catalog exports using Modern Import/Export. It started at 2026-09-14 22:09 UTC and was resolved at 2026-09-14 23:14 UTC, lasting 1 h 4 min; no cause or specific fix was stated.

ActiveCampaign reported a major incident affecting contact Bulk Edit filters in APAC Region - CRM, EU Region - CRM, US Region - CRM, and CRM. Customers were advised not to use Bulk Edit until a fix was deployed. The incident started at 2026-09-14 21:29 UTC and was resolved at 2026-09-14 21:55 UTC, lasting 26 min.

A major incident caused query execution failures and timeouts for Sigma connections to Databricks Azure East US, attributed to a Databricks service interruption. It started at 2026-09-14 19:31 UTC and was resolved at 2026-09-14 22:53 UTC, lasting 3 h 21 min; warehouse connections returned to normal.

WorkOS reported a major incident affecting Admin Portal link loading for customers without custom domains, starting at 2026-09-14 19:08 UTC and resolved at 2026-09-14 20:00 UTC (51 min). WorkOS reported a fix at 19:16 UTC and monitored before resolution; no cause was stated.

A critical Opsgenie/Jira Service Management disruption delayed alert notifications and prevented viewing alerts, affecting EU and US web/mobile applications. Recorded start: 2026-09-14 16:46 UTC; resolved: 2026-09-14 17:43 UTC; duration: 57 min. The postmortem also named Compass and attributed the disruption to long-running core-service transactions causing thread pool exhaustion and unresponsive requests.

Pendo reported a major US-region disruption affecting login, web and mobile guide delivery, and event data processing, starting 2026-09-14 16:14 UTC and resolved at 2026-09-14 20:05 UTC (3 h 50 min). Pendo deployed a fix and reported services restored at 16:22 UTC with no data loss, though event processing could still be slightly delayed.

Vanta reported a major outage affecting AI features in Vendor Risk Management, Questionnaire Automation, Policy Search, and Policy Generation from 2026-09-14 14:10 UTC to 2026-09-14 15:40 UTC, lasting 1 h 30 min. Vanta said it understood the root cause but did not disclose it or the fix; the incident was resolved.

Docker reported a major incident affecting processing and visibility of newly pushed images and tags, starting at 2026-09-14 13:29 UTC and resolved at 2026-09-14 13:34 UTC, lasting 5 min. Processing was restored, and Docker confirmed pushed tags were stored correctly and were not lost.

Descript reported a critical Rooms Recording outage starting at 2026-09-14 13:09 UTC and resolved at 2026-09-14 13:45 UTC, with a computed duration of 35 min. Functionality was fully restored by 09-14 13:27 UTC; no cause or specific fix was stated.

Snowflake reported a major outage affecting Databases, Tables, and Views, causing delayed sign-ins, SSO login loops, query execution failures, and data-management errors. The incident ran from 2026-09-14 04:48 UTC to 2026-09-14 06:09 UTC (1 h 21 min); Snowflake implemented a fix and confirmed service restoration.

Xero reported a major ATO outage preventing customers from filing tax returns or STP filings, affecting AU Payroll and Tax Reporting - BAS, TPAR. It started at 2026-09-13 23:46 UTC and was resolved at 2026-09-14 03:51 UTC, lasting 4 h 4 min. The ATO implemented a fix, which Xero monitored before confirming resolution.

GitHub reported critical degradation affecting Actions, API Requests, Issues, Pages and Pull Requests from 2026-09-13 09:16 UTC to 2026-09-13 10:44 UTC (1 h 28 min). Database replication delays increased authorization errors; GitHub reduced cluster load through internal load-shedding and resolved the incident. The final update dates customer impact from 08:43 UTC.

GitHub reported critical degraded availability affecting Actions, API Requests, Issues, Pages and Pull Requests from 2026-09-13 09:16 UTC to resolution at 2026-09-13 10:44 UTC (1 h 28 min). Database replication delays on collab increased authorization and system-wide errors; GitHub reduced cluster load through internal load-shedding and observed recovery.

Elastic Cloud reported a major metrics ingestion delay affecting the Cloud Console in GCP us-east4 from 2026-09-12 23:21 UTC to 2026-09-13 07:45 UTC, lasting 8 h 24 min. The vendor fixed the cause and processed all queued data; metrics were showing in real time at resolution.

Smartsheet reported a major US outage affecting login and application access, starting 2026-09-11 20:20 UTC and resolved at 2026-09-11 23:29 UTC (3 h 9 min). EU and AU were unaffected; the postmortem attributed the outage to a routine internal configuration change, which was corrected.

Pulumi Neo experienced a critical outage with a high rate of upstream errors for inference calls, starting 2026-09-11 18:02 UTC and lasting 6 h 17 min. Pulumi switched model versions, which stabilized inference calls, and resolved the incident at 2026-09-12 00:19 UTC.

Notion reported a major incident affecting some users managing email addresses or adding an alias in account settings. It started at 2026-09-11 17:23 UTC and was resolved at 2026-09-11 20:04 UTC, lasting 2 h 40 min; no cause or specific fix was stated.

Claude reported major elevated errors for Claude Mythos 5.1 and Claude Fable 5.1 across claude.ai, Claude API (api.anthropic.com), Claude Code and Claude Cowork. The incident started 2026-09-11 14:19 UTC and resolved 2026-09-11 14:37 UTC (17 min); reported impact was 13:57–14:20 UTC. A fix was deployed at 14:28 UTC.

Anthropic reported major elevated errors for Claude Mythos 5.1 and Claude Fable 5.1 across claude.ai, Claude API (api.anthropic.com), Claude Code and Claude Cowork. The incident started 2026-09-11 14:19 UTC, lasted 17 min and was resolved after a fix was deployed; Anthropic separately reported impact from 13:57 to 14:20 UTC.

Lovable’s Windows desktop app installed from the Microsoft Store crashed on launch in a major incident starting 2026-09-11 10:50 UTC. It lasted 1 h 16 min and was resolved at 2026-09-11 12:06 UTC, when Lovable reported the app was working normally.

Snowflake reported a critical outage affecting intermittent Snowsight sign-ins in AWS - Europe (Frankfurt) and AWS - Asia Pacific (Tokyo). Customer impact reportedly began at 05:00 UTC September 11, 2026; the recorded incident lasted 6 h 0 min and resolved at 2026-09-11 13:19 UTC after a fix was applied and service restoration confirmed.

Matillion reported a major outage affecting pipeline execution in the US region, starting at 2026-09-11 05:57 UTC and resolved at 2026-09-11 08:10 UTC, lasting 2 h 12 min. No cause or specific fix was stated.

Some Strapi Cloud projects in the Asia/Pacific region were temporarily unavailable in a critical incident caused by an incident with its underlying hosting provider. It started at 2026-09-11 05:47 UTC and was resolved at 2026-09-11 06:48 UTC, lasting 1 h 0 min; the provider identified the issue and worked on a fix.

Discord reported a major incident affecting voice call establishment from 2026-09-11 04:21 UTC to 2026-09-11 06:42 UTC, lasting 2 h 20 min. A fix was implemented by 2026-09-11 06:20 UTC, and the incident was resolved.

Temporal Cloud reported a major incident causing errors and blocked workflow progress for some namespaces in us-central1 and asia-southeast2, starting 2026-09-10 20:51 UTC and resolved 2026-09-11 07:21 UTC (10 h 29 min). A configuration change disrupted workflow request processing; it was rolled back, processing resumed, and residual issues were cleared.

Postman reported a major outage affecting API Builder flows for US customers, starting 2026-09-10 18:01 UTC and resolved at 2026-09-10 18:26 UTC after 25 min. The team identified a database issue, applied a fix for database resources, and confirmed all scenarios had recovered.

Some customers experienced increased errors from Connect and Passport in a major-impact incident starting 2026-09-10 17:42 UTC and resolved at 2026-09-10 19:16 UTC, lasting 1 h 33 min. v0 reported implementing a fix and confirmed both services fully recovered; no cause was stated.

Vercel reported a major incident causing increased errors for some Connect and Passport customers from 2026-09-10 17:42 UTC to 2026-09-10 19:16 UTC, lasting 1 h 33 min. Vercel identified the issue, implemented a fix, and reported full recovery; no cause was stated.

Claude Cowork on Windows could not run local commands after a September 8 Windows update blocked workspace access to the computer’s drive; chat and file reading/editing still worked for most users. Anthropic rated the incident major, from 2026-09-10 15:54 UTC to 2026-09-14 19:14 UTC (4 days 3 h). Microsoft’s September 14 Windows update fixed it.

Claude Cowork on Windows could not run local commands after a September 8 Windows update blocked workspace access to the computer’s drive; chat and file reading/editing mostly worked. The major incident ran from 2026-09-10 15:54 UTC to 2026-09-14 19:14 UTC (4 days 3 h), resolved by Microsoft’s September 14 Windows update.

Sentry reported a major incident with elevated 500 errors affecting the API, Dashboard and listed US ingestion components from 2026-09-10 15:25 UTC to 2026-09-10 16:26 UTC, lasting 1 h 1 min. Errors appeared during migration to a new control silo region; Sentry rolled back the migration, applied fixes and confirmed full resolution.

Some customers could not log in to the Segment app via SSO, affecting Web Interface (US). Segment marked the incident major; it ran from 2026-09-10 14:28 UTC to 2026-09-10 15:39 UTC, lasting 1 h 11 min. Segment reported mitigation and fully restored SSO login but did not disclose the root cause.

HashiCorp reported a major Linux package verification issue during GPG key rotation: the published fingerprint was outdated and might not match the active signing key. The incident ran from 2026-09-10 13:24 UTC to 2026-09-10 20:40 UTC (7 h 16 min). HashiCorp updated apt/rpm repository keys and documentation, worked on re-signing older-key packages, and reported resolution.

HashiCorp reported a major Linux package-signing degradation: the published GPG fingerprint was outdated and could mismatch the active key, affecting package verification. The incident ran from 2026-09-10 13:24 UTC to 2026-09-10 20:40 UTC (7 h 16 min). HashiCorp updated apt/rpm repository keys and documentation, worked to re-sign older-key packages, and reported resolution.

Brevo reported a critical outage affecting SSO and SAML login, disrupting access for some customers. It started at 2026-09-10 10:29 UTC and was resolved at 2026-09-10 10:50 UTC, lasting 21 min; Brevo confirmed all affected services were functioning normally.

Lambda reported a major incident preventing users from viewing and creating Cloud Service API keys, starting 2026-09-10 07:09 UTC and resolved at 2026-09-10 16:03 UTC, lasting 8 h 54 min. A fix was deployed at 08:36 UTC; existing API keys were unaffected, and no customer action was required.

A major outage blocked Kibana access on Hosted deployments for UI-assigned Organization Owners with Cloud Console, Elasticsearch, and Kibana access. It started at 2026-09-10 01:30 UTC and lasted 21 h 0 min, resolving at 2026-09-10 22:31 UTC. Elastic identified a permissions management UI bug and restored access through a production fix and affected-account data correction.

dbt Labs reported a major degradation in state usage data ingestion across all warehouses, leaving displayed metrics potentially out of date. It started at 2026-09-10 01:19 UTC and was resolved at 2026-09-10 09:14 UTC, lasting 7 h 55 min. A fix was deployed, ingestion fully recovered, and affected data caught up.

Snowflake reported a critical outage in AWS - US East (N. Virginia), starting at 21:26 UTC September 09, 2026, potentially preventing sign-ins, queries, and data management. Snowflake implemented a fix and confirmed restoration at 2026-09-09 23:51 UTC; the recorded duration was 1 h 58 min.

Some Dropbox customers could not access certain Website routes and features during a major-impact outage starting 2026-09-09 21:36 UTC. It lasted 59 min and was resolved at 2026-09-09 22:35 UTC; Dropbox did not state a cause or specific fix.

WorkOS reported a major AuthKit incident affecting form POSTs for roughly 2% of organizations using hosted Authkit custom domains, disrupting sign-in. It started at 2026-09-09 21:00 UTC and was resolved at 2026-09-09 23:02 UTC (reported duration: 2 h 1 min). WorkOS reverted the configuration change responsible and later reported shipping lasting fixes.

RunPod reported a critical network connectivity issue in CA-MTL-4 starting at 2026-09-09 20:56 UTC. It was resolved at 2026-09-09 21:24 UTC after 28 min, with the vendor confirming the data center network was operating normally.

A major incident caused Elastic Agents using Fleet's remote Elasticsearch output to crash-loop or fail enrollment/check-in after configuration updates on Fleet Server 9.5.3 and 9.4.6. It ran from 2026-09-09 20:44 UTC to 2026-09-17 10:30 UTC (7 days 13 h). Corrected releases 9.5.4 / 9.4.6 fixed the issue; all known affected deployments recovered.