| Aircall V2 not creating tickets (opens in new tab) | major | 28 h |
| Elevated latency in Helpdesk and Ticket Views (opens in new tab) | minor | 1.4 h |
| Increased latency in the ai agent (opens in new tab) | major | 3.6 h |
| Customer sidebar search not working (opens in new tab) | major | 1.2 h |
| Issues with closing tickets (opens in new tab) | major | 46 min |
| Notifications not playing sound in the browser (opens in new tab) | none | 1.4 h |
| Help Center creation not working for new Gorgias accounts (opens in new tab) | minor | 36 min |
| Instagram direct message delayed ingestion (opens in new tab) | major | 4.4 h |
| Voice/SMS functionality degraded due to a Twilio incident (opens in new tab) | major | 55 min |
| Cloud service provider network incident may affect a subset of Gorgias Customers (opens in new tab) | major | 3.6 h |
| Ticket, order and product search showing outdated results (opens in new tab) | major | 40 min |
| WhatsApp: Unexpected Ticket Activity (opens in new tab) | major | 20 h |
| CORS issues on signup (opens in new tab) | major | 1.7 h |
| Delayed email sync for Gmail integrations (opens in new tab) | major | 13 min |
| Temporary unavailability of the e-commerce data service (opens in new tab) | major | 37 min |