NordLayer change history

NordLayer reported a major incident involving elevated MFA sign-in errors affecting NordLayer Applications, NordLayer Control Panel, and NordLayer Service Management Platform (SMP). It ran from 2026-06-08 15:57 UTC to 2026-06-08 19:56 UTC, lasting 3 h 58 min; a fix was implemented and the incident was resolved.

NordLayer reported a major outage affecting authentication, Control Panel and Service Management Portal functionality, starting 2026-05-08 01:19 UTC and resolved at 2026-05-08 04:30 UTC, lasting 3 h 10 min. NordLayer linked the incident to an AWS outage; all affected resources were online by 04:18 UTC, with no further functionality errors observed at resolution.

NordLayer reported a major outage affecting its website, Control Panel, Partner Portal (SMP), and authentication for those portals and the NordLayer Application/Browser Extension. It lasted 3 h 21 min, from 2025-11-18 11:39 UTC to 2025-11-18 15:00 UTC, when it was resolved. NordLayer attributed the failures to the global Cloudflare outage.

NordLayer reported a major outage affecting logins and private gateway visibility in NordLayer Applications and NordLayer Control Panel. It started at 2025-10-27 12:54 UTC and was resolved at 2025-10-27 15:31 UTC, lasting 2 h 36 min; a fix was implemented at 15:16 UTC.

NordLayer reported a major incident involving elevated VPN connectivity issues affecting Private Gateways (Servers with dedicated IPs) and Shared Gateways. It started at 2025-08-07 13:33 UTC and was resolved at 2025-08-07 14:30 UTC, lasting 57 min; the vendor confirmed service was restored and no further connectivity issues were detected.

NordLayer reported a major login incident affecting its applications and Browser Extension, with increased failed login attempts. It started at 2024-11-20 15:49 UTC and was resolved at 2024-11-20 17:23 UTC, lasting 1 h 33 min. A fix was implemented at 16:48 UTC; no cause was stated.

NordLayer reported a major incident affecting connectivity to dedicated VPN servers in New York, USA, impacting Dedicated Servers and Private Gateways (Servers with dedicated IPs). It lasted 3 h 21 min, from 2024-09-10 17:44 UTC to 2024-09-10 21:05 UTC; the service provider implemented a fix, and NordLayer reported no further connectivity issues.

NordLayer reported a major incident affecting connectivity to dedicated VPN servers in Montréal, Canada, including Dedicated Servers and Private Gateways (Servers with dedicated IPs). It lasted 1 h 54 min, from 2024-08-01 15:00 UTC to 2024-08-01 16:54 UTC. The service provider implemented a fix, and NordLayer confirmed no further connectivity issues.

NordLayer reported major connectivity issues affecting Dedicated Servers, Private Gateways (Servers with dedicated IPs), Shared Gateways and Shared Servers, starting 2024-06-05 14:30 UTC. The incident lasted 22 h 42 min and was marked resolved at 2024-06-06 13:12 UTC, with a few isolated connectivity cases still being handled separately.