Changes / NordLayer / NordLayer CP and SMP, authentication flow outage

NordLayer: Major incident: NordLayer CP and SMP, authentication flow outage

Summary

NordLayer reported a major outage affecting authentication, Control Panel and Service Management Portal functionality, starting 2026-05-08 01:19 UTC and resolved at 2026-05-08 04:30 UTC, lasting 3 h 10 min. NordLayer linked the incident to an AWS outage; all affected resources were online by 04:18 UTC, with no further functionality errors observed at resolution.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: NordLayer CP and SMP, authentication flow outage
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-05-08 01:19 UTC
AddedResolved time#5
Before: not present
After: 2026-05-08 04:30 UTC
AddedAffected components#6
Before: not present
After: NordLayer Applications, NordLayer Control Panel, NordLayer Service Management Platform (SMP)
AddedUpdateinvestigating#7
Before: not present
After: Our team has identified an outage affecting the authentication flow, Control Panel and Service Management Portal's functionality.
AddedUpdateidentified#8
Before: not present
After: The incident has been identified to be related with an AWS outage.
AddedUpdatemonitoring#9
Before: not present
After: All affected resources are now online.
AddedUpdateresolved#10
Before: not present
After: No further functionality errors have been observed.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: NordLayer CP and SMP, authentication flow outage (this change)
NordLayer reported a major outage affecting authentication, Control Panel and Service Management Portal functionality, starting 2026-05-08 01:19 UTC and resolved at 2026-05-08 04:30 UTC, lasting 3 h 10 min. NordLayer linked the incident to an AWS outage; all affected resources were online by 04:18 UTC, with no further functionality errors observed at resolution.
Major incident

All NordLayer changes → · NordLayer profile · Markdown · JSON