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NordLayer: NordLayer CP and SMP, authentication flow outage

Impact: majorStatus: resolvedStarted Resolved (3.2 h)4 updatesSource: stspg.io (opens in new tab)
Summary

NordLayer reported a major outage affecting authentication, Control Panel and Service Management Portal functionality, starting 2026-05-08 01:19 UTC and resolved at 2026-05-08 04:30 UTC, lasting 3 h 10 min. NordLayer linked the incident to an AWS outage; all affected resources were online by 04:18 UTC, with no further functionality errors observed at resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: NordLayer Service Management Platform (SMP)NordLayer Control PanelNordLayer Applications

Timeline of updates

  1. investigating

    Our team has identified an outage affecting the authentication flow, Control Panel and Service Management Portal's functionality.

  2. identified

    The incident has been identified to be related with an AWS outage.

  3. monitoring

    All affected resources are now online.

  4. resolved

    No further functionality errors have been observed.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). NordLayer profile · Recent NordLayer incidents · Markdown · JSON