# NordLayer: Major incident: NordLayer CP and SMP, authentication flow outage

**Summary:** NordLayer reported a major outage affecting authentication, Control Panel and Service Management Portal functionality, starting 2026-05-08 01:19 UTC and resolved at 2026-05-08 04:30 UTC, lasting 3 h 10 min. NordLayer linked the incident to an AWS outage; all affected resources were online by 04:18 UTC, with no further functionality errors observed at resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-08 01:19 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/x188h8khmzbg](https://stspg.io/x188h8khmzbg)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)
- Versions: before (none: first archived) → after incident\_version:313/l27phjf06yjt@d2602ffd45ec
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ NordLayer CP and SMP, authentication flow outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-08 01:19 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-08 04:30 UTC
```

**6. Added: Affected components**

```diff
+ NordLayer Applications, NordLayer Control Panel, NordLayer Service Management Platform (SMP)
```

**7. Added: Update** (investigating) · 2026-05-08 01:19 UTC

```diff
+ Our team has identified an outage affecting the authentication flow, Control Panel and Service Management Portal's functionality.
```

**8. Added: Update** (identified) · 2026-05-08 02:00 UTC

```diff
+ The incident has been identified to be related with an AWS outage.
```

**9. Added: Update** (monitoring) · 2026-05-08 04:18 UTC

```diff
+ All affected resources are now online.
```

**10. Added: Update** (resolved) · 2026-05-08 04:30 UTC

```diff
+ No further functionality errors have been observed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-08 01:19 UTC | Major incident: NordLayer CP and SMP, authentication flow outage (this change) | outage |

All NordLayer changes: [timeline](https://rewindex.com/company/nordlayer/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i76b5bcc8b3e398 · Markdown: https://rewindex.com/change/i76b5bcc8b3e398.md · JSON: https://rewindex.com/api/v1/changes/i76b5bcc8b3e398 · Generated 2026-10-18T01:54:03.523Z