Changes / NordLayer / Connectivity issues with VPN servers
NordLayer: Major incident: Connectivity issues with VPN servers
Summary
NordLayer reported a major incident involving elevated VPN connectivity issues affecting Private Gateways (Servers with dedicated IPs) and Shared Gateways. It started at 2025-08-07 13:33 UTC and was resolved at 2025-08-07 14:30 UTC, lasting 57 min; the vendor confirmed service was restored and no further connectivity issues were detected.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Connectivity issues with VPN servers
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-08-07 13:33 UTC
Before: not present
After: 2025-08-07 14:30 UTC
Before: not present
After: Private Gateways (Servers with dedicated IPs), Shared Gateways
Before: not present
After: We are seeing elevated levels of connectivity issues with shared and private gateways. Our sys-admins are already investigating the issue.
Before: not present
After: Our sys-admins team is aware of the issue and is currently working on a fix.
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After: Issue has been resolved and we are monitoring the results.
Before: not present
After: No further connectivity issues have been detected - service has been restored.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Connectivity issues with VPN servers (this change) NordLayer reported a major incident involving elevated VPN connectivity issues affecting Private Gateways (Servers with dedicated IPs) and Shared Gateways. It started at 2025-08-07 13:33 UTC and was resolved at 2025-08-07 14:30 UTC, lasting 57 min; the vendor confirmed service was restored and no further connectivity issues were detected. | Major incident |
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