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NordLayer: Connectivity issues with VPN servers

Impact: majorStatus: resolvedStarted Resolved (57 min)4 updatesSource: stspg.io (opens in new tab)
Summary

NordLayer reported a major incident involving elevated VPN connectivity issues affecting Private Gateways (Servers with dedicated IPs) and Shared Gateways. It started at 2025-08-07 13:33 UTC and was resolved at 2025-08-07 14:30 UTC, lasting 57 min; the vendor confirmed service was restored and no further connectivity issues were detected.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Shared GatewaysPrivate Gateways (Servers with dedicated IPs)

Timeline of updates

  1. investigating

    We are seeing elevated levels of connectivity issues with shared and private gateways. Our sys-admins are already investigating the issue.

  2. identified

    Our sys-admins team is aware of the issue and is currently working on a fix.

  3. monitoring

    Issue has been resolved and we are monitoring the results.

  4. resolved

    No further connectivity issues have been detected - service has been restored.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). NordLayer profile · Recent NordLayer incidents · Markdown · JSON