# NordLayer: Connectivity issues with VPN servers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-07 13:33 UTC · Resolved: 2025-08-07 14:30 UTC · Duration: 57 min
- Updates: 4 · Affected components: Shared Gateways, Private Gateways (Servers with dedicated IPs)
- [Vendor status page: https://stspg.io/wdz9nxgkxcn3](https://stspg.io/wdz9nxgkxcn3)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)

## Summary

NordLayer reported a major incident involving elevated VPN connectivity issues affecting Private Gateways (Servers with dedicated IPs) and Shared Gateways. It started at 2025-08-07 13:33 UTC and was resolved at 2025-08-07 14:30 UTC, lasting 57 min; the vendor confirmed service was restored and no further connectivity issues were detected. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-07 13:33 UTC: We are seeing elevated levels of connectivity issues with shared and private gateways. Our sys-admins are already investigating the issue.
- **identified** 2025-08-07 13:49 UTC: Our sys-admins team is aware of the issue and is currently working on a fix.
- **monitoring** 2025-08-07 14:11 UTC: Issue has been resolved and we are monitoring the results.
- **resolved** 2025-08-07 14:30 UTC: No further connectivity issues have been detected - service has been restored.

## Rewindex changes for this incident

- 2025-08-07 13:33 UTC: [Major incident: Connectivity issues with VPN servers](https://rewindex.com/change/i6c9411165d0eb8.md)


---
Canonical: https://rewindex.com/company/nordlayer/incidents/sd4mffw1d9xl · Markdown: https://rewindex.com/company/nordlayer/incidents/sd4mffw1d9xl.md · JSON: https://rewindex.com/api/v1/companies/nordlayer/incidents/sd4mffw1d9xl · Generated 2026-10-18T10:35:31.982Z