# NordLayer: Major incident: Connectivity issues with VPN servers

**Summary:** NordLayer reported a major incident involving elevated VPN connectivity issues affecting Private Gateways (Servers with dedicated IPs) and Shared Gateways. It started at 2025-08-07 13:33 UTC and was resolved at 2025-08-07 14:30 UTC, lasting 57 min; the vendor confirmed service was restored and no further connectivity issues were detected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-07 13:33 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wdz9nxgkxcn3](https://stspg.io/wdz9nxgkxcn3)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)
- Versions: before (none: first archived) → after incident\_version:313/sd4mffw1d9xl@ac405405896c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Connectivity issues with VPN servers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-07 13:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-07 14:30 UTC
```

**6. Added: Affected components**

```diff
+ Private Gateways (Servers with dedicated IPs), Shared Gateways
```

**7. Added: Update** (investigating) · 2025-08-07 13:33 UTC

```diff
+ We are seeing elevated levels of connectivity issues with shared and private gateways. Our sys-admins are already investigating the issue.
```

**8. Added: Update** (identified) · 2025-08-07 13:49 UTC

```diff
+ Our sys-admins team is aware of the issue and is currently working on a fix.
```

**9. Added: Update** (monitoring) · 2025-08-07 14:11 UTC

```diff
+ Issue has been resolved and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-08-07 14:30 UTC

```diff
+ No further connectivity issues have been detected - service has been restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-07 13:33 UTC | Major incident: Connectivity issues with VPN servers (this change) | outage |

All NordLayer changes: [timeline](https://rewindex.com/company/nordlayer/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6c9411165d0eb8 · Markdown: https://rewindex.com/change/i6c9411165d0eb8.md · JSON: https://rewindex.com/api/v1/changes/i6c9411165d0eb8 · Generated 2026-10-18T01:54:31.584Z