Changes / NordLayer / Connectivity issues with VPN servers in Sydney, Australia

NordLayer: Major incident: Connectivity issues with VPN servers in Sydney, Australia

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 65%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Connectivity issues with VPN servers in Sydney, Australia
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-04-18 06:43 UTC
AddedResolved time#5
Before: not present
After: 2023-04-18 07:33 UTC
AddedAffected components#6
Before: not present
After: Dedicated Servers, Private Gateways (Servers with dedicated IPs), Shared Gateways, Shared Servers
AddedUpdateinvestigating#7
Before: not present
After: We are seeing elevated levels of connectivity issues with dedicated and shared VPN servers in Sydney, Australia. Our sys-admins are already investigating the issue.
AddedUpdateidentified#8
Before: not present
After: Our service provider is aware of the issue and is currently working on a fix.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented by the service provider and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: No further connectivity issues have been detected - the problem is now resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Connectivity issues with VPN servers in Sydney, Australia (this change)Major incident

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