NordLayer: Connectivity issues with VPN servers in Sydney, Australia

Impact: majorStatus: resolvedStarted 2023-04-18 06:43 UTCResolved 2023-04-18 07:33 UTC (50 min)4 updatesSource: stspg.io

Summary

NordLayer reported major connectivity issues affecting dedicated and shared VPN servers in Sydney, Australia, from 2023-04-18 06:43 UTC to 2023-04-18 07:33 UTC (49 min). The service provider implemented a fix, and NordLayer confirmed no further connectivity issues.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Shared GatewaysShared ServersDedicated ServersPrivate Gateways (Servers with dedicated IPs)

Timeline of updates

investigating2023-04-18 06:43 UTC
We are seeing elevated levels of connectivity issues with dedicated and shared VPN servers in Sydney, Australia. Our sys-admins are already investigating the issue.
identified2023-04-18 06:50 UTC
Our service provider is aware of the issue and is currently working on a fix.
monitoring2023-04-18 07:00 UTC
A fix has been implemented by the service provider and we are monitoring the results.
resolved2023-04-18 07:33 UTC
No further connectivity issues have been detected - the problem is now resolved.

Rewindex changes for this incident

Major incident: Connectivity issues with VPN servers in Sydney, Australia 2023-04-18 06:43 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). NordLayer profile · Recent NordLayer incidents · Markdown · JSON