# NordLayer: Connectivity issues with VPN servers in Sydney, Australia

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-04-18 06:43 UTC · Resolved: 2023-04-18 07:33 UTC · Duration: 50 min
- Updates: 4 · Affected components: Shared Gateways, Shared Servers, Dedicated Servers, Private Gateways (Servers with dedicated IPs)
- [Vendor status page: https://stspg.io/p6vmhhz6tb8s](https://stspg.io/p6vmhhz6tb8s)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)

## Summary

NordLayer reported major connectivity issues affecting dedicated and shared VPN servers in Sydney, Australia, from 2023-04-18 06:43 UTC to 2023-04-18 07:33 UTC (49 min). The service provider implemented a fix, and NordLayer confirmed no further connectivity issues. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-04-18 06:43 UTC: We are seeing elevated levels of connectivity issues with dedicated and shared VPN servers in Sydney, Australia. Our sys-admins are already investigating the issue.
- **identified** 2023-04-18 06:50 UTC: Our service provider is aware of the issue and is currently working on a fix.
- **monitoring** 2023-04-18 07:00 UTC: A fix has been implemented by the service provider and we are monitoring the results.
- **resolved** 2023-04-18 07:33 UTC: No further connectivity issues have been detected - the problem is now resolved.

## Rewindex changes for this incident

- 2023-04-18 06:43 UTC: [Major incident: Connectivity issues with VPN servers in Sydney, Australia](https://rewindex.com/change/if8f9b22626f8eb.md)


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Canonical: https://rewindex.com/company/nordlayer/incidents/8pztz5g1jcvg · Markdown: https://rewindex.com/company/nordlayer/incidents/8pztz5g1jcvg.md · JSON: https://rewindex.com/api/v1/companies/nordlayer/incidents/8pztz5g1jcvg · Generated 2026-10-18T10:41:24.289Z