Changes / NordLayer / Connectivity issues with VPN servers in New York, USA

NordLayer: Major incident: Connectivity issues with VPN servers in New York, USA

Summary

NordLayer reported a major incident affecting connectivity to dedicated VPN servers in New York, USA, impacting Dedicated Servers and Private Gateways (Servers with dedicated IPs). It lasted 3 h 21 min, from 2024-09-10 17:44 UTC to 2024-09-10 21:05 UTC; the service provider implemented a fix, and NordLayer reported no further connectivity issues.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 70%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Connectivity issues with VPN servers in New York, USA
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-09-10 17:44 UTC
AddedResolved time#5
Before: not present
After: 2024-09-10 21:05 UTC
AddedAffected components#6
Before: not present
After: Dedicated Servers, Private Gateways (Servers with dedicated IPs)
AddedUpdateinvestigating#7
Before: not present
After: We are seeing elevated levels of connectivity issues with dedicated VPN servers in New York, USA. Our sys-admins are already investigating the issue.
AddedUpdateidentified#8
Before: not present
After: Our service provider is aware of the issue and is currently working on a fix.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented by the service provider and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: No further connectivity issues have been detected - the problem is now resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Connectivity issues with VPN servers in New York, USA (this change)
NordLayer reported a major incident affecting connectivity to dedicated VPN servers in New York, USA, impacting Dedicated Servers and Private Gateways (Servers with dedicated IPs). It lasted 3 h 21 min, from 2024-09-10 17:44 UTC to 2024-09-10 21:05 UTC; the service provider implemented a fix, and NordLayer reported no further connectivity issues.
Major incident

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