Changes / NordLayer / Connectivity issues with VPN servers in Montréal, Canada

NordLayer: Major incident: Connectivity issues with VPN servers in Montréal, Canada

Summary

NordLayer reported a major incident affecting connectivity to dedicated VPN servers in Montréal, Canada, including Dedicated Servers and Private Gateways (Servers with dedicated IPs). It lasted 1 h 54 min, from 2024-08-01 15:00 UTC to 2024-08-01 16:54 UTC. The service provider implemented a fix, and NordLayer confirmed no further connectivity issues.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 61%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Connectivity issues with VPN servers in Montréal, Canada
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-08-01 15:00 UTC
AddedResolved time#5
Before: not present
After: 2024-08-01 16:54 UTC
AddedAffected components#6
Before: not present
After: Dedicated Servers, Private Gateways (Servers with dedicated IPs)
AddedUpdateinvestigating#7
Before: not present
After: We are seeing elevated levels of connectivity issues with dedicated VPN servers in Montréal, Canada. Our sys-admins are already investigating the issue.
AddedUpdateidentified#8
Before: not present
After: Our service provider is aware of the issue and is currently working on a fix.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented by the service provider and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: No further connectivity issues have been detected - the problem is now resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Connectivity issues with VPN servers in Montréal, Canada (this change)
NordLayer reported a major incident affecting connectivity to dedicated VPN servers in Montréal, Canada, including Dedicated Servers and Private Gateways (Servers with dedicated IPs). It lasted 1 h 54 min, from 2024-08-01 15:00 UTC to 2024-08-01 16:54 UTC. The service provider implemented a fix, and NordLayer confirmed no further connectivity issues.
Major incident

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