# NordLayer: Major incident: Connectivity issues with VPN servers in Montréal, Canada

**Summary:** NordLayer reported a major incident affecting connectivity to dedicated VPN servers in Montréal, Canada, including Dedicated Servers and Private Gateways (Servers with dedicated IPs). It lasted 1 h 54 min, from 2024-08-01 15:00 UTC to 2024-08-01 16:54 UTC. The service provider implemented a fix, and NordLayer confirmed no further connectivity issues. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-08-01 15:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/9sjkcvg3rjpp](https://stspg.io/9sjkcvg3rjpp)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)
- Versions: before (none: first archived) → after incident\_version:313/m2bllpf45kpc@3e86839ae515
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Connectivity issues with VPN servers in Montréal, Canada
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-08-01 15:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-08-01 16:54 UTC
```

**6. Added: Affected components**

```diff
+ Dedicated Servers, Private Gateways (Servers with dedicated IPs)
```

**7. Added: Update** (investigating) · 2024-08-01 15:00 UTC

```diff
+ We are seeing elevated levels of connectivity issues with dedicated VPN servers in Montréal, Canada. Our sys-admins are already investigating the issue.
```

**8. Added: Update** (identified) · 2024-08-01 15:23 UTC

```diff
+ Our service provider is aware of the issue and is currently working on a fix.
```

**9. Added: Update** (monitoring) · 2024-08-01 16:23 UTC

```diff
+ A fix has been implemented by the service provider and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2024-08-01 16:54 UTC

```diff
+ No further connectivity issues have been detected - the problem is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-08-01 15:00 UTC | Major incident: Connectivity issues with VPN servers in Montréal, Canada (this change) | outage |

All NordLayer changes: [timeline](https://rewindex.com/company/nordlayer/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iee04b19370ed74 · Markdown: https://rewindex.com/change/iee04b19370ed74.md · JSON: https://rewindex.com/api/v1/changes/iee04b19370ed74 · Generated 2026-10-18T01:54:23.497Z