NordLayer: Connectivity issues with VPN servers in Montréal, Canada

Impact: majorStatus: resolvedStarted 2024-08-01 15:00 UTCResolved 2024-08-01 16:54 UTC (1.9 h)4 updatesSource: stspg.io

Summary

NordLayer reported a major incident affecting connectivity to dedicated VPN servers in Montréal, Canada, including Dedicated Servers and Private Gateways (Servers with dedicated IPs). It lasted 1 h 54 min, from 2024-08-01 15:00 UTC to 2024-08-01 16:54 UTC. The service provider implemented a fix, and NordLayer confirmed no further connectivity issues.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Dedicated ServersPrivate Gateways (Servers with dedicated IPs)

Timeline of updates

investigating2024-08-01 15:00 UTC
We are seeing elevated levels of connectivity issues with dedicated VPN servers in Montréal, Canada. Our sys-admins are already investigating the issue.
identified2024-08-01 15:23 UTC
Our service provider is aware of the issue and is currently working on a fix.
monitoring2024-08-01 16:23 UTC
A fix has been implemented by the service provider and we are monitoring the results.
resolved2024-08-01 16:54 UTC
No further connectivity issues have been detected - the problem is now resolved.

Rewindex changes for this incident

Major incident: Connectivity issues with VPN servers in Montréal, Canada 2024-08-01 15:00 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). NordLayer profile · Recent NordLayer incidents · Markdown · JSON