# NordLayer: Connectivity issues with VPN servers in Montréal, Canada

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-08-01 15:00 UTC · Resolved: 2024-08-01 16:54 UTC · Duration: 1.9 h
- Updates: 4 · Affected components: Dedicated Servers, Private Gateways (Servers with dedicated IPs)
- [Vendor status page: https://stspg.io/9sjkcvg3rjpp](https://stspg.io/9sjkcvg3rjpp)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)

## Summary

NordLayer reported a major incident affecting connectivity to dedicated VPN servers in Montréal, Canada, including Dedicated Servers and Private Gateways (Servers with dedicated IPs). It lasted 1 h 54 min, from 2024-08-01 15:00 UTC to 2024-08-01 16:54 UTC. The service provider implemented a fix, and NordLayer confirmed no further connectivity issues. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-08-01 15:00 UTC: We are seeing elevated levels of connectivity issues with dedicated VPN servers in Montréal, Canada. Our sys-admins are already investigating the issue.
- **identified** 2024-08-01 15:23 UTC: Our service provider is aware of the issue and is currently working on a fix.
- **monitoring** 2024-08-01 16:23 UTC: A fix has been implemented by the service provider and we are monitoring the results.
- **resolved** 2024-08-01 16:54 UTC: No further connectivity issues have been detected - the problem is now resolved.

## Rewindex changes for this incident

- 2024-08-01 15:00 UTC: [Major incident: Connectivity issues with VPN servers in Montréal, Canada](https://rewindex.com/change/iee04b19370ed74.md)


---
Canonical: https://rewindex.com/company/nordlayer/incidents/m2bllpf45kpc · Markdown: https://rewindex.com/company/nordlayer/incidents/m2bllpf45kpc.md · JSON: https://rewindex.com/api/v1/companies/nordlayer/incidents/m2bllpf45kpc · Generated 2026-10-18T12:19:36.629Z