SurveyMonkey change history

SurveyMonkey’s Audience Preview Page was not responding in a major incident that started at 2026-09-24 12:16 UTC and was resolved at 2026-09-24 15:32 UTC, lasting 3 h 16 min. The vendor reported that Engineering was investigating, but stated no cause or specific fix.

SurveyMonkey’s Multi-Survey Analysis displayed a blank page in a major-impact incident starting at 2026-08-19 17:23 UTC. A fix was implemented, and the incident was resolved at 2026-08-19 17:37 UTC after 14 min.

SurveyMonkey reported a major outage: all Summary and Responses Data exports to Excel/CSV/SPSS failed, while PDF and PPT exports still worked. It started at 2026-08-18 00:42 UTC and was resolved at 2026-08-18 01:03 UTC, lasting 20 min; a fix was implemented.

SurveyMonkey reported a major Help Center chatbot outage preventing customers from reaching a live agent or submitting an email support case. It started at 2026-07-14 19:07 UTC and was resolved at 2026-07-14 20:06 UTC, lasting 58 min. A fix was implemented at 07-14 20:00 UTC; no cause was stated.

SurveyMonkey reported a major incident preventing users from logging in, starting at 2026-06-23 20:08 UTC and resolved at 2026-06-23 20:55 UTC, with a computed duration of 46 min. A fix was implemented by 2026-06-23 20:43 UTC.

SurveyMonkey’s Help Center was down for most users in a major-impact outage starting 2026-05-28 05:03 UTC and resolved at 2026-05-28 05:13 UTC (reported duration: 9 min). SurveyMonkey identified the issue and implemented a fix; the Help Center should now load normally.

Users in all regions could not update their App listing on SurveyMonkey’s Developer portal during a major-impact incident starting 2026-04-24 12:19 UTC. It lasted 2 h 0 min and was resolved at 2026-04-24 14:19 UTC; no cause or fix was stated.

TURF and Empirical Bayes were not working on MaxDiff surveys in a major-impact SurveyMonkey incident that started at 2026-04-24 08:40 UTC. The incident lasted 6 h 4 min and was resolved at 2026-04-24 14:45 UTC; no cause or specific fix was stated.

SurveyMonkey reported intermittent login errors with major impact starting at 2026-04-22 18:56 UTC. The incident lasted 17 min and was resolved at 2026-04-22 19:13 UTC; no cause or specific fix was stated.

SurveyMonkey reported a major incident in which RewardsApp surveys with advanced logic could prevent respondents from starting, lowering completion rates. It started at 2026-04-15 14:23 UTC and was resolved at 2026-04-15 17:20 UTC, lasting 2 h 56 min; SurveyMonkey said it identified the cause and was implementing a fix, without providing details.

SurveyMonkey reported a major incident causing errors on Analyze charts from 2026-04-13 15:24 UTC to 2026-04-13 18:44 UTC, lasting 3 h 19 min. A workaround temporarily disabled an Analyze update so charts loaded without errors using the older version; a fix was later implemented and the incident resolved.

SurveyMonkey reported a major outage affecting users logged into its Canadian data center: submitting responses to a subset of surveys stored in the US data center returned errors. It started at 2026-02-10 19:20 UTC and was resolved at 2026-02-10 19:41 UTC, with a reported duration of 20 min; monitoring continued.

SurveyMonkey reported a major outage on some surveys: respondents could not progress past matrix questions with 'Number of rows respondents must answer:' set to 'All'. The incident started at 2026-01-12 23:47 UTC and lasted 40 min, resolving at 2026-01-13 00:27 UTC; a fix was implemented at 2026-01-13 00:19 UTC.

SurveyMonkey reported a major outage causing a 503 Service Temporarily Unavailable error when accessing Contacts. It started at 2025-11-18 11:54 UTC and was resolved at 2025-11-18 14:13 UTC, lasting 2 h 19 min. The vendor identified the issue and reported implementing a fix, but did not specify the cause.

SurveyMonkey’s Analyze page was not loading correctly on Windows 10 computers, affecting users in certain regions, like Australia. The vendor rated the impact major; the incident started at 2025-11-07 02:33 UTC and was resolved at 2025-11-07 03:02 UTC, lasting 29 min.

SurveyMonkey reported a major outage: charts failed to load on the Analyze page for some accounts, and Multi-survey Analysis was not loading. It started at 2025-10-31 00:50 UTC and was resolved at 2025-10-31 01:56 UTC, lasting 1 h 5 min; no cause or specific fix was stated.